Sales Specialist

TestEquity; North Richland Hills (TX); On-site; USD 28,000 - 37,000; Full time

Job summary

TestEquity in North Richland Hills, TX is seeking a Sales Specialist to deliver outstanding service across the sales lifecycle, supporting Small Business accounts with quotes, product information, and order assistance. You will monitor quotes and orders, maintain account data in ERP/CRM, and collaborate with sales teams to drive growth and customer satisfaction.

The role requires 2-3+ years in customer service or sales support, ERP experience, proficiency in Microsoft Office, and strong

Qualifications

• 2-3+ years of experience in customer service or sales support (industrial distribution or manufacturing preferred).
• High School Diploma or GED required; associate's degree preferred.
• Experience with providing quotes, customer support, or account management.
• Technical product background or experience in distribution/supply chain is a plus.

Responsibilities

• Serve as primary sales support contact for Small Business accounts.
• Provide timely quotes, product information, and order assistance via phone, email, or webchat.
• Monitor open quotes, orders, lead times, and backorders for assigned territory by verifying product availability and delivery timelines.
• Update contacts, preferences, ship-to locations and pricing in ERP/CRM systems to maintain account accuracy.
• Provide escalated support for recurring issues affecting customer segments.
• Track and resolve customer issues to ensure minimal disruption to account activity.
• Deliver fast, friendly service to strengthen customer relationships and retention.
• Perform other duties as assigned by management.

Skills

ERP system experience

Microsoft Office

Phone etiquette

Attention to detail

Verbal and written communication

Multitasking

Bilingual skills (a plus)

Education

High School Diploma or GED

Associate degree preferred

Tools

Microsoft Office Suite

Job description

Job Details: Job Location: TX North Richland Hills - North Richland Hills, TX 76180, Position Type: Full Time, Salary Range: $20.00 - $27.00 Hourly

DescriptionSummary/Purpose of the Position: The Sales Specialist is responsible for providing outstanding service and support. This role supports the sales organization by ensuring a positive end-to-end customer experience throughout the sales lifecycle. This position plays a critical role in ensuring responsiveness, accuracy, and proactive engagement across multiple channels and collaborates with Small Business customers, the sales organization, and internal teams.

Duties and Responsibilities:

• Serve as primary sales support contact for Small Business accounts
• Support account growth by providing timely quotes, product information, and order assistance via phone, email, or webchat
• Monitor open quotes, open orders, lead times, and backorders for assigned territory by verifying product availability, delivery timelines, and vendor information
• Maintain account accuracy by updating contacts, preferences, ship-to locations and pricing information by reconciling and updating customer information in ERP and CRM systems
• Provide escalated support for recurring issues affecting customer segments
• Track and resolve customer issues to ensure minimal disruption to account activity
• Deliver fast, friendly service designed to strengthen the customer relationship and improve retention
• Directly and indirectly responsible for product quality
• Performs other duties as assigned by management to support the business

Qualifications:

• Span and Scope – Partner with Sales to proactively identify gaps or opportunities within Small Business customers
• Collaborate with product teams and vendors when unique or new product information is required
• Decision-Making Authority – Guided
• Complexity – Moderately Complex

Skills:

• Prior ERP system experience required
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• Professional phone and email etiquette
• Strong attention to detail, accuracy, and organization
• Excellent verbal and written communication skills
• Ability to maintain professional communication via phone and email
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment
• Bilingual skills are a plus

Education & Experience:

• 2-3+ years of experience in customer service or sales support (industrial distribution or manufacturing preferred)
• High School Diploma or GED required, associate's degree preferred
• Experience with providing quotes, customer support, or account management
• Technical product background or experience in distribution/supply chain is a plus
• Proficiency in Microsoft Office (Outlook, Word, Excel)

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards