Small Business Growth Territory Lead

CNA Insurance; Washington (District of Columbia); Hybrid; USD 72,000 - 141,000; Full time

Job summary

CNA Insurance in the Washington, DC area seeks an experienced sales and agency leader to drive Small Business submission flow, manage local pipelines, and grow approved agencies across prioritized geographies. You will train producers and CSRs, refresh appetite, and guide quoting navigation to speed wins.

You’ll strengthen underwriting connectivity, coordinate onboarding with internal partners, and establish credibility as a trusted advisor through product knowledge and disciplined execution,

Qualifications

• 5+ years in commercial insurance distribution, agency management, or sales roles.
• Demonstrated success driving producer and CSR adoption, territory growth, and improved conversion outcomes.
• Proven ability to collaborate effectively with underwriting and internal partners to remove barriers and accelerate flow.

Responsibilities

• Drive submission deal flow into Small Business; manage local pipelines and weekly execution plans
• Execute agency growth plans for assigned agencies and prioritized geographies, aligning activity to portfolio goals
• Conduct regular in-person and virtual engagement with frontline producers and CSRs, including training, appetite refresh, workflow enablement, and quoting navigation
• Create demand for CNA’s Small Business products by reinforcing appetite fit, speed-to-quote pathways, and ease-of-doing-business advantages
• Execute national partner and growth strategies locally, as directed by National Sales Executives
• Own and manage the assigned territory, taking accountability for production results, pipeline health, and execution discipline
• Build and execute agency-level engagement strategies, including business planning, prioritization, training, and optimization actions
• Adjust focus across agencies and segments based on performance, opportunity, and strategic importance
• Become the “known face” in-market: ensure agencies know who to call, what CNA wants to write, and how to submit effectively
• Establish credibility as a trusted advisor through product knowledge, underwriting appetite clarity, and workflow guidance
• Partner with internal stakeholders to coordinate onboarding and ensure early and sustained production from new appointments
• Build strong connectivity between Underwriting and the agent-broker community to facilitate account-level collaboration and remove friction
• Reinforce underwriting appetite, submission quality standards, and best practices to improve hit ratios and conversion
• Help agents and CSRs “submit to win” by improving fit, documentation quality, and execution timing
• Maintain awareness of local market dynamics, competitor activity, and agent feedback; share insights with Regional Sales Director and partners
• Support portfolio health within the territory by influencing mix of business, submission quality, and continuity of flow
• Maintain activity discipline across agency visits, trainings delivered, pipeline movement, and conversion actions
• Track results and report progress through the Regional Sales Director’s operating cadence
• Provide structured feedback loops from field execution and agent behavior back to regional and national leadership

Skills

Commercial insurance

Agency management

Sales

Small Business experience

Job description

CNA Insurance in the Washington, DC area seeks an experienced sales and agency leader to drive Small Business submission flow, manage local pipelines, and grow approved agencies across prioritized geographies. You will train producers and CSRs, refresh appetite, and guide quoting navigation to speed wins.

You’ll strengthen underwriting connectivity, coordinate onboarding with internal partners, and establish credibility as a trusted advisor through product knowledge and disciplined execution,