Slovak Speaking Customer Support Specialist - Work In Sofia, Bulgaria

Employers from Greece; United States; Remote; USD 12,000 - 15,000; Full time

Benefits offered by this job

Fully Paid Training

Health Insurance

Relocation Package

Monthly Performance Bonus

Career Growth in Slovak-speaking jobs

Job summary

Mercier Consultancy Group is seeking a Slovak-speaking Customer Support Specialist to join our Sofia office. You will deliver high-quality support via phone, email, and chat, resolve complex inquiries, and maintain detailed CRM records in a fast-paced, multinational environment.

The role requires native Slovak with strong English, an EU passport, and willingness to work on-site in Sofia. Benefits include fully paid training, relocation package, health insurance, and monthly performance bonuses.

Qualifications

• Native or fluent Slovak (spoken and written) is mandatory for this position.
• A strong command of the English language to interact effectively within a multinational office setting.
• Valid EU passport (mandatory) to facilitate seamless employment.
• Previous experience in the Customer Support Services industry is highly preferred.
• Strong problem-solving skills and a passion for helping people in a fast-paced environment.
• Proven ability to work on-site in Sofia, as this role is based in our vibrant capital office.

Responsibilities

• Deliver high-quality, professional support to customers via phone, email, and live chat within the Customer Support Services industry.
• Resolve complex inquiries, ensuring excellent user experience and long-term customer satisfaction.
• Maintain detailed case documentation in the company CRM system to ensure transparent record-keeping.
• Collaborate with international team members to streamline support workflows and improve service quality standards.
• Represent the company brand with professionalism and cultural sensitivity during all customer interactions.
• Participate in ongoing training sessions to stay updated on product specifications and industry best practices.
• Contribute to internal performance goals and team KPIs to earn monthly performance bonuses.

Skills

Slovak (native/fluent)

English proficiency

Customer support

Job description

at Mercier Consultancy Group

Slovak Speaking Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations within the global Customer Support Services industry. We take pride in our bespoke approach to career development, ensuring every candidate finds a perfect match within our network of prestigious employers offering premier jobs in Bulgaria.

Job Overview

We are currently sourcing exceptional talent for a Slovak Speaking Customer Support Specialist position in Bulgaria. This role is ideal for a communication professional looking to advance their career in the Customer Support Services sector while enjoying a high-quality international work environment in the heart of Sofia.

Key Responsibilities

• Deliver high-quality, professional support to customers via phone, email, and live chat within the Customer Support Services industry.
• Resolve complex inquiries, ensuring excellent user experience and long-term customer satisfaction.
• Maintain detailed case documentation in the company CRM system to ensure transparent record-keeping.
• Collaborate with international team members to streamline support workflows and improve service quality standards.
• Represent the company brand with professionalism and cultural sensitivity during all customer interactions.
• Participate in ongoing training sessions to stay updated on product specifications and industry best practices.
• Contribute to internal performance goals and team KPIs to earn monthly performance bonuses.

Requirements

• Native or fluent Slovak (spoken and written) is mandatory for this position.
• A strong command of the English language to interact effectively within a multinational office setting.
• Valid EU passport (mandatory) to facilitate seamless employment.
• Previous experience in the Customer Support Services industry is highly preferred.
• Strong problem-solving skills and a passion for helping people in a fast-paced environment.
• Proven ability to work on-site in Sofia, as this role is based in our vibrant capital office.

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training to ensure you excel in your new role.
• Comprehensive Health Insurance package.
• Fully Paid Relocation Package (flight, transfer, hotel) to make your move to Bulgaria hassle-free.
• Monthly Performance Bonus rewarding your dedication and results.
• Excellent career growth opportunities within our Slovak-speaking jobs network.
• And Much More...

Life in Bulgaria

Choosing to work in Sofia means embracing a lifestyle where ancient history meets modern, vibrant living. Bulgaria offers a remarkable combination of sunny weather, a cost-effective lifestyle, and a thriving social scene that is becoming increasingly popular for expats seeking high-quality jobs in Bulgaria.

Beyond the professional benefits, living in Bulgaria provides access to diverse cultural experiences, stunning landscapes, and exquisite local cuisine. With our fully paid relocation package, settling into your new home in Bulgaria is straightforward, allowing you to enjoy the high quality of life that our top Slovak-speaking jobs have to offer.