Croatian Speaking Reservations Agent For Booking.com - Work anywhere In Greece

Employers from Greece; United States; Remoto; USD 23.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fully Paid Relocation Package

Competitive monthly Salary

Monthly Performance Bonus

Fully Paid Training

Health Insurance

2 Extra Salaries Per Year

And Much More...

Descrizione del lavoro

Mercier Consultancy Group is seeking a Croatian-speaking Reservations Agent to support Booking.com operations in Greece. The role involves assisting customers with accommodation bookings and related queries.

You will handle reservations, changes, and inquiries across phone, email, and chat, using Booking.com's reservation system, while ensuring a high level of customer satisfaction. Relocation to Greece may be provided with a competitive base salary and bonuses.

Competenze

• Fluency in Croatian is required; English is a plus.
• Experience in reservations, customer service or hospitality is preferred.
• Strong communication skills and a customer-oriented approach.
• Familiarity with online booking platforms and CRM systems is advantageous.
• Willingness to relocate to Greece; relocation assistance may be provided.

Mansioni

• Assist Croatian-speaking customers with accommodation reservations via phone, email, and chat.
• Provide accurate information about properties, pricing, and Booking.com policies.
• Handle booking modifications, cancellations, and special requests efficiently.
• Resolve customer queries and issues with professionalism to ensure high satisfaction levels.
• Maintain detailed records of customer interactions and bookings using Booking.com's reservation system.
• Work collaboratively with team members to achieve service quality and customer satisfaction goals.

Conoscenze

Croatian language

Reservations

Customer service

English (plus)

CRM systems

Communication skills

Hospitality knowledge

Team collaboration

Strumenti

Booking.com reservation system

CRM systems

Descrizione del lavoro

at Mercier Consultancy

Mercier Consultancy Group is looking for a Croatian Speaking Reservations Agent to join their team supporting Booking.com operations in Greece. This role provides an excellent opportunity to work in the travel and hospitality industry, assisting Croatian-speaking customers with their accommodation booking needs.

Key Responsibilities

• Assist Croatian-speaking customers with accommodation reservations via phone, email, and chat.
• Provide accurate information about properties, pricing, and Booking.com policies.
• Handle booking modifications, cancellations, and special requests efficiently.
• Resolve customer queries and issues with professionalism to ensure high satisfaction levels.
• Maintain detailed records of customer interactions and bookings using Booking.com's reservation system.
• Work collaboratively with team members to achieve service quality and customer satisfaction goals.

Requirements

• Fluency in Croatian (spoken and written) is required; proficiency in English is a plus.
• Experience in reservations, customer service, or hospitality industry is preferred.
• Strong communication skills and a customer-oriented approach.
• Familiarity with online booking platforms and CRM systems is advantageous.
• Ability to handle pressure and resolve challenges proactively.
• Willingness to work in Greece; relocation assistance may be provided.
• Self-motivated and able to work both independently and collaboratively within a team.

Benefits

1. Fully Paid Relocation Package
2. Competitive monthly Salary
3. Monthly Performance Bonus
4. Fully Paid Training
5. Health Insurance
6. 2 Extra Salaries Per Year
7. And Much More...