Slot Tech Shift Manager

PENN Entertainment, Inc.; Kansas City (KS); On-site; USD 55,000 - 75,000; Full time

Job summary

PENN Entertainment, Inc. in Kansas City, KS is seeking a Slot Department Supervisor to oversee staff, schedules, and labor costs while driving guest satisfaction and adhering to standards.

Initial placement within the salary range is based on knowledge, skills and experience. Base salary is part of a competitive Total Rewards package including day-one medical coverage, 401(k) matching, annual performance bonus, and paid time off; schedules may vary by position.

Qualifications

• Associates degree (A.A) from technical school or 1–2 years in slot management or equivalent combination of education and experience.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Excellent written and oral communication; proficient in Microsoft Excel and Word.

Responsibilities

• Supervise and manage staff in the department; develop and monitor performance and profit objectives.
• Create effective and efficient schedules while maintaining labor costs and ensuring guest satisfaction.
• Assist in the budget process for the department and report budget concerns to manager.
• Ensure compliance with policies, procedures, and regulatory requirements; maintain confidentiality.

Skills

Excellent communication

Slot management experience

Microsoft Excel

Microsoft Word

Slot operating systems

Education

AA degree in technical field

Tools

Slot operating systems

Microsoft Office

Job description

Introduction

...

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.

• Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—mayvaryby position.
• Paid time off is earned according to the local policy and increases with the length of employment.

• Responsible for supervising and managing staff in the department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.
• Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
• Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.
• Assists in oversight of electronic gaming device activities for adherence to established procedures on assigned shift.
• Makes suggestions regarding types of materials, supplies, or tools to be used within established guidelines on assigned shift.
• Shares responsibility for layouts to installations of slot machines.
• Schedules preventative maintenance of slot machines.
• Assist with scheduling of troubleshooting and repair of machine malfunctions and player tracking system problems. Writes correspondence needed to move, convert, or install slot related equipment.
• Assists in the repair, maintenance and performance of all slots and related gaming equipment.
• Ensure all policies, procedures and practices are consistently followed and comply with the company’s service standards, brand attributes, policies, collective bargaining agreements and regulatory requirements.
• Carries out the development, execution and measurement of departmental service standards for the Slot Technical team.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.
• Maintains strict confidentiality in all departmental and company matters.

Requirements

Must be at least 21 years of age.

• Associates degree (A.A) from technical school; or one to two years in Slot management experience; or equivalent combination of education and experience.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Excellent skills in both written and oral communication.
• Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Slot operating systems.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

SUPERVISORY RESPONSIBILITIES

This job may or may not have supervisory responsibilities.

• Responsible for staff development and training programs.
• Responsible for rewards and recognition program to maximize employee engagement.
• Evaluates team members within department and delivers constructive feedback to employees in regards to performance.
• Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
• Manages work procedures and expedites workflow.
• Provides recommendation for employee performance (disciplining, coaching, and counseling).