Slot Tech Assistant Manager

Hollywood Casino at Penn National Race Course; Grantville (PA); On-site; USD 49,000 - 67,000; Full time

Job summary

Hollywood Casino at Penn National Race Course in Grantville, PA, is hiring for a Slot Technician Supervisor. This role oversees ~20 technicians, ensures slot performance, and troubleshoots complex issues on a shift basis.

Required are 3–5 years in a technical supervisory role, strong knowledge of slot systems (ACSC/GTECH), and solid MS Office skills. The job includes compliance responsibilities and a fast-paced, smoking environment with opportunities for professional growth.

Qualifications

• High School Diploma or GED required; degree preferred.
• 3–5 years in a technical supervisory role.
• Ability to respond to guest or regulatory inquiries.
• Ability to generate and evaluate slot performance reports.
• Ability to interpret technical instructions and diagrams.
• Proficient in Microsoft Office applications.
• Familiar with ACSC slot system and GTECH central computer system.
• Flexible scheduling and adaptability to a smoking environment.

Responsibilities

• Install, maintain and ensure performance of slot machines on a shift basis.
• Supervise ~20 Slot Technicians and enforce policies and procedures.
• Advanced troubleshooting of technical problems as required.
• Establish and oversee policies relating to all technical aspects of Slots.
• Maintain compliance with internal and external controls.
• Ensure slot assets integrity and inventory accountability.
• Interview, hire, and schedule Slot Technicians.

Skills

High School Diploma/GED

Supervisory experience

Guest/regulatory communication

Slot performance reports

Interpret technical instructions

Microsoft Office proficiency

ACS C slot system / GTECH

Flexible scheduling

Education

High School Diploma/GED; Associate’s/Technical Degree preferred

Tools

ACSC slot system

GTECH central computer system

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Responsible for the installation, maintenance and overall performance of slot machines and associated equipment on a shift basis.
• This position supervises Slot Technicians directly and ensures that Slot performance is at an optimal level through established policies and procedures. This position also requires advanced troubleshooting of all technical problems as required.
• Establish and oversee policies and procedures relating to all technical aspects of Slots on a shift basis.
• Supervise a staff of approximately 20 Slot Technicians.
• Ensure compliance of all internal and external controls.
• Ensure the integrity of company assets by maintaining all slot machines at the highest performance levels, as well as establishing a system of accountability relating to Slot Parts inventory and company-supplied shop equipment.
• Responsible for interviewing, hiring, and scheduling of Slot Technicians.

BRING US YOUR BEST.

• High School Diploma/GED; Associate’s/Technical Degree preferred; 3-5 years of experience; or equivalent combination of education and experience.
• Previous experience in technical supervisory role preferred.
• Must have the ability to respond to common inquiries or complaints from guests and regulatory agencies.
• The ability to generate and evaluate slot performance reports.
• Must have the ability to interpret an extensive variety of technical instructions in mathematical or diagram form.
• intermediate computer knowledge; competent in Microsoft Office applications.
• The ability to learn various computer program applications including the ACSC slot system, GTECH central computer system, and associated computer and electronic related areas.
• Flexibility in scheduled work hours.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions - Walking 60% of the time. - Sitting 10% of the time. - Standing 10% of the time. - Bending and lifting 20% of the time. - Lifting/moving maximum of 80 lbs.
• This is a smoking environment in guest areas and a non-smoking, with the exception of designated areas, employee environment.
• Risk of electrical shock.
• High Noise Level.
• Fast-paced environment.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We’re changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY

$58,000 annually