Assistant Shift Manager - Casino Ops

Plainridge Park Casino; Plainville (MA); On-site; USD 52,200 - 63,800; Full time

Benefits offered by this job

Medical coverage from day one

401(k) matching

Annual performance bonus

Job summary

Plainridge Park Casino in Plainville, Massachusetts is seeking a dedicated individual to supervise slot operations. This role involves fostering a fun environment, ensuring customer service excellence, and supervising personnel. Candidates should possess strong leadership skills and a willingness to work an overnight shift.

The starting salary is $58,000 per year with opportunities for bonuses and career growth.

Qualifications

• Two years of supervision or equivalent experience.
• Must be able to work an overnight shift.
• Strong organizational skills.

Responsibilities

• Foster a fun environment for guests and coworkers.
• Assist in supervising slot operations.
• Maintain customer service and integrity in the slot department.

Skills

Leadership skills

Microsoft Office proficiency

Communication skills

Customer service orientation

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK

• Responsible for fostering a fun environment
• Responsible for being a gracious host to all guests and co‑workers
• Responsible for promoting a positive influence in the community and participating in company‑sponsored events
• Assists in supervising slot operations and helps to monitor all related services affecting the department on an assigned shift
• Assist to coach personnel in the proper behavior performance of duties
• Assists in maintaining work schedules for assigned personnel
• Ensures guest recognition and development are primary duties for all personnel
• Maintain the highest standard of customer service and integrity in the slot department
• Ensure all teams members adhere to department policies, procedures, internal controls and gaming regulations
• Maintain and inspire highly trained and motivated team members
• Administer and adhere to all gaming rules and regulations
• Investigate variances, bill validator and ticket in/ticket out claims
• Approves and witness jackpot pay offs

BRING US YOUR BEST

• Willing and able to work a consistent overnight shift
• Must have an outgoing, energetic, and enthusiastic attitude
• Must enjoy hosting others
• Must be comfortable initiating conversations and creating a fun environment with our guests
• Strong proven leadership skills
• Two years of supervision or equivalent experience
• Must be proficient in Microsoft applications (Excel, Access, Word)
• Proven communication and interpersonal skills
• Ability to work collaboratively and communicate effectively with Team Members at all levels of the organization
• Empower employees to use their creativity to retain and attract new guests
• Strong project management and execution skills
• Highly organized and detail oriented
• Physically mobile with reasonable accommodations including: ability to push, pull, carry, and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

Equal Opportunity Employer

We are an equal opportunity employer.

STARTING SALARY

$58,000 per year, with opportunity for additional certification (additional 10 percent increase)