Slot Supervisor - Slot Operations - Full Time

Ocean Casino Resort; Atlantic City (NJ); On-site; USD 53,000 - 60,500; Full time

Benefits offered by this job

Free meal on shift

Training & Development

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k)

Life Insurance (Basic, Voluntary & AD&D)

Paid Time Off

Job summary

Ocean Casino Resort is seeking a Slot Supervisor to manage personnel and customer relations in a fast-paced casino environment. Responsibilities include overseeing gaming operations, ensuring compliance with regulatory requirements, and enhancing the guest experience. Ideal candidates will have two years of Slot Operations experience, with at least one year in a supervisory role. Benefits include a health care plan, retirement plan, free meals, and paid time off. The position offers a competitive salary of $53,000-$60,500 annually.

Qualifications

• High School diploma or equivalent preferred.
• Two years of Slot Operations experience required, including supervisory experience.
• The ability to speak, read, and write in English.

Responsibilities

• Organize and coordinate personnel and customer relations activities.
• Resolve customer-related problems in a fast-paced environment.
• Comply with all New Jersey regulatory requirements.
• Monitor service teams and assess training needs.

Skills

Customer relations

Problem-solving

Regulatory compliance

Communication

Education

High School diploma or equivalent

Job description

About the Role

The Slot Supervisor responsibilities include organizing, coordinating and defining all activities that deal with personnel, customer relations, gaming equipment and all administrative duties associated with the daily operation of assigned shift or section.

Position Responsibilities

• Extends complimentary services to players when appropriate and within established guidelines.
• Amicably resolve customer related problems in a fast-paced environment.
• Complies with all New Jersey regulatory requirements.
• Maintains confidentiality of all Ocean Casino Resort trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information.
• Ensures that all activities reflect the policies and regulations of the company/property/Department as well as compliance with all CCC and DGE regulations.
• Technical responsibilities include, but are not limited to, issuance of checks for hand pay jackpots, verifying jackpot and cash transactions in accordance with state and federal guidelines, authorizes and verifies slot markers for guests.
• Circulates assigned area and observes service team members performing normal job duties, offering positive and corrective feedback as needed. Monitors team members to assess training needs.
• Enhances the guest experience by clearly communicating to them the functionality of the player card and the advantages derived from club membership.
• Oversees the issuance of work tools and keys to gaming assets, maintains the integrity of all gaming activities.

Essential Functions

• Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment.
• Must be able to stand for an entire shift and be able to move throughout the Casino/Hotel areas.
• Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.
• Must be able to lift/push/pull up to 25 lbs.

Qualifications

• High School diploma or equivalent preferred.
• Two years of Slot Operations experience required with a minimum of one-year supervisory experience in a casino.
• The ability to speak, read and write in English.

Benefits

• Free meal on shift.
• Training & Development.
• Health Care Plan (Medical, Dental & Vision).
• Retirement Plan (401k).
• Life Insurance (Basic, Voluntary & AD&D).
• Paid Time Off.
• Pay Rate: $53,000-$60,500 annually. Final offer amounts are determined by multiple factors including experience and expertise and may vary from the amount listed above.