Assistant Shift Manager - Slot Operations - Full Time

Ocean-Casino-Resort; Atlantic City (NJ); On-site; USD 57,000 - 70,000; Full time

Benefits offered by this job

Free meal on shift

Training & Development

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k)

Life Insurance (Basic, Voluntary & AM&

Paid Time Off

Free Parking

Job summary

Ocean Casino Resort in Atlantic City seeks an Assistant Shift Manager Slot Operations to support the Shift Manager in running a busy slot floor. You’ll oversee staff, guest service, gaming compliance, and daily administrative tasks during your shift.

The role requires at least two years in Slot Operations with supervisory experience, solid English communication, and the ability to obtain a key license; weekend/holiday coverage is expected.

Qualifications

• Two years of Slot Operations experience with at least one year in a supervisory role.
• High School diploma or equivalent preferred.
• Ability to obtain and hold a key license.
• Must be able to stand for long shifts and work holidays/weekends.
• Strong English reading and writing skills.

Responsibilities

• Supervises Slot Department team members to ensure policies and customer service.
• Ensures compliance with company policies and NJ DGE regulations.
• Assists in staffing and scheduling decisions for the shift.
• Extends complimentary services to players within guidelines.
• Resolve customer issues amicably and efficiently.
• Maintain confidentiality of sensitive information.
• Handle cash transactions and slot markers per guidelines.
• Oversee tool/keys distribution and asset integrity.
• Educate guests on player card benefits and club membership.

Skills

Supervisory experience

Customer service

English proficiency

Education

High School diploma or equivalent

Job description

The Assistant Shift Manager Slot Operations will assist the Shift Manager Slot Operations in running the shift’s operations, including organizing and orchestrating all activities that deal with personnel, customers, gaming equipment and administrative duties associated with the shift.In the absence of a Shift Manager Slot Operations, the Assistant Shift Manager Slot Operations will assume all responsibilities and tasks associated with the role of the Shift Manager Slot Operations.

Position Responsibilities

• Supervises Slot Department team members to ensure compliance with policies and procedures, with an emphasis on customer service.
• Ensures that all activities reflect the policies and regulations of the company/property/Department as well as compliance with all New Jersey DGE regulations.
• Assists in the management of staffing levels, making appropriate adjustments and recommendations to scheduling personnel.
• Extends complimentary services to players when appropriate and within established guidelines.
• Amicably resolves customer related problems.
• Maintains confidentiality of all Ocean Casino Resort trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information.
• Technical responsibilities include, but are not limited to, issuance of checks for hand pay jackpots, process jackpots and cash transactions in accordance with state and federal guidelines, authorizes and verifies slot markers for guests.
• Circulates the assigned area and observes service team members performing normal job duties, offering positive and corrective feedback as needed. Monitors team members to assess training needs.
• Enhances the guest experience by clearly communicating the functionality of the player card and the advantages derived from club membership.
• Oversees the issuance of work tools and keys to gaming assets.
• Maintains the integrity of all gaming activity.

Essential Functions

• Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment.
• Must be able to stand for an entire shift and be able to move throughout the Casino/Hotel areas.
• Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.
• Must be able to lift/push/pull up to 25 lbs.

• The ability to obtain, and or possess a key license.
• High School diploma or equivalent preferred.
• Two years of Slot Operations experience required with a minimum of one-year supervisory experience in a casino.
• The ability to speak, read and write in English.

• Free meal on shift
• Training & Development
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k,)
• Life Insurance (Basic, Voluntary & AM&D)
• Paid Time Off
• Free Parking

Our cash compensation amount for this role is targeted at $57,000-$69,600 annually. Final offer amounts are determined by multiple factors including experience and expertise and may vary from the amount listed above.