Ocean Rewards Supervisor - Loyalty- Full Time

Ocean Casino Resort; Atlantic City (NJ); On-site; USD 44,000 - 54,000; Full time

Benefits offered by this job

Free meal on shift

Training & Development

Health Care Plan (Medical, Dental & V(

Retirement Plan (401k)

Life Insurance (Basic, Voluntary & AD&

Paid Time Off

Free Parking

Job summary

Ocean Casino Resort seeks an Ocean Rewards Supervisor to explain the Ocean Rewards card program and its benefits to guests and team members, driving guest retention and satisfaction.

You will enroll guests, update records, issue cards, and oversee the Rewards Desk and satellite sign-up locations while inventorying supplies and coordinating with departments to improve service and the guest experience. Strong supervisory and customer service skills are essential.

Qualifications

• High school diploma or GED; 2+ years of recent, relevant work experience.
• Minimum 2 years of supervisory experience in a casino environment preferred.
• Advanced customer service and problem-solving skills.
• Excellent interpersonal and verbal communication required.

Responsibilities

• Explain the Ocean Rewards program and benefits to guests and team members.
• Enroll guests into the Ocean Rewards program and manage information updates.
• Oversee the Ocean Rewards Desk and satellite sign-up locations and inventory supplies.
• Supervise and train Ocean Rewards and Marketing Operations Representatives, including scheduling and briefings.
• Maintain promotional calendars and ensure desk compliance with rules and regulations.
• Collaborate with departments to resolve issues and improve guest experience.

Skills

Customer service

Interpersonal communication

Leadership

Education

High school diploma or GED

Tools

Konami/Synkros

Microsoft Office

Job description

About the Role

The Ocean Rewards Supervisorwill understand and explain the Ocean Rewards card program and its benefits to obtain guests and retain existing patrons.

Position Responsibilities

• Understands and explains the Ocean Rewards programs and rewards to team members and guests
• Emphasizes the rewards and benefits of the Ocean Rewards Program to promote guest retention
• Enrolls guests into the Ocean Rewards program, updates existing information, issues cards, and emphasizes the rewards and benefits of the Card Program
• Manages the daily operation of the Ocean Rewards Desk and Satellite sign-up locations. This includes inventorying of all supplies and ordering as business needs dictate.
• Recommend improvements as related to guest and team member feedback
• Must be able to amicably resolve team member and guest related problems quickly, accurately and professionally
• Must be able to work extensively with team members in a coaching, mentoring, training as well as a disciplinary capacity.
• Oversee all day-to-day functions of the Ocean Rewards and Marketing Operations Representatives, such as scheduling, assigning and daily briefing of any vital information.
• Maintain promotional calendar, required rules and regulations at the desk to ensure ease of accessibility for the Ocean Rewards and Marketing Operations Representatives.
• Perform other related duties as assigned, including but not limited to assisting Player Development, Guest Experience, Reservations, Front Desk, Promotions/Special Events, with cards and gift distribution.
• Comply with all New Jersey regulatory requirements, Departmental and Company Policies including Ocean Casino Resort's business ethics guidelines
• Maintain confidentially of all Ocean Casino Resort trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information
• This position issues comps but does not comp to the level which requires a casino key employee license in accordance with NJ CASINO CONTROL ACT & COMMISSION REGULATIONS

Essential Functions

• Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment
• Must be able to stand for an entire shift and be able to move throughout the Casino/Hotel areas
• Repetitive finger and wrist motion (key board data entry) as well as prolonged viewing of data on a computer monitor
• Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours
• Must be able to lift/push/pull up to 25 lbs

Qualifications

• High school diploma or equivalent GED preferred; minimum two years of recent and relevant work experience
• A minimum of 2 year Supervisory experience in a casino environment preferred
• Advanced customer service and problem-solving skills
• Excellent interpersonal and verbal communication required
• Computer related experience desired including Konami/Synkros and Microsoft Office Suite
• Ability to maintain high levels of productivity
• Ability to effectively communicate in English

Benefits

• Free meal on shift
• Training & Development
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off
• Free Parking

Compensation

Our cash compensation amount for this role is targeted at $49,000 annually. Final offer amounts are determined by multiple factors including experience and expertise and may vary from the amount listed above.