Slot Supervisor

Full House Resorts, Inc.; Rising Sun (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Ultipro is seeking a slot operations staff member to assist in monitoring slot machines, payout of jackpots, and troubleshooting wagering kiosks. The role emphasizes strong guest relations and knowledge of property amenities and promotions.

The candidate will follow gaming regulations, support the Slot Shift Manager, and ensure asset protection while reporting any violations per internal policies. Ability to work various shifts is required.

Qualifications

• Requires good communication skills and ability to interact professionally with guests.
• Understanding of gaming regulations and internal controls.
• Ability to move around casino floor and work any shift.

Responsibilities

• Assist in monitoring slot machines and participate in payout of manual jackpots.
• Troubleshoot sports wagering kiosks and resolve ticket jams.
• Promote guest relations by knowing property amenities, events and promotions.
• Follow Title 31 regulations including logs and reports and report violations.
• Assist Slot Shift Manager on daily basis and protect company assets.

Skills

Communication skills

Professional interaction

Direction following

Education

High school diploma or equivalent

Job description

Description

Essential Job Functions:

• Assists in monitoring operation of slot machines and participates in the payout of manual jackpots.
• Trouble-shoots issues with the sports wagering kiosks, such as ticket jams
• Promotes positive guest relations by having knowledge of all amenities, events and promotions throughout property.
• Knows the company’s internal controls, policy and procedures.
• Assists Slot Shift Manager on daily basis.
• Protects Company assets.
• Ensures compliance with Title 31, to include Multiple Transaction Logs, Currency Transaction Reports, Suspicious Activity Reports W2G’s, etc.
• Assists in training employees and enforcing all federal, state, and local regulations.
• Utilize casino management system computer functions i.e. making Reward cards, point redemption and issuing complimentaries.
• Must have ability to meet tasks and responsibilities as assigned by the Marine and/or Security departments during times of emergency or otherwise as required.
• Provide service to internal and external customers which reflects the company culture of Satisfaction, Togetherness, Appreciation and Recognition. (S.T.A.R.)
• Responsible for immediately informing on-site IGC Agent on duty, Security and Supervisor on Duty of any Internal Control or State Regulation violations related to gaming activity of which you commit, witness or become aware; must report pursuant to company Self-Reporting Policy.

Other Job Functions:

Job Qualifications:

• Experience Required: Two years in the slot industry.
• Education Required: High school diploma or equivalent.
• Skills, Knowledge and/or Abilities Required: Complete knowledge of all gaming regulations; Good communication skills and ability to interact with people on a professional level; Ability to carry out directions.
• Licenses, Certifications, Bonding, and/or Testing Required: Indiana Gaming Commission Occupational License - Level 2.
• Other Specialized Requirements: Ability to move around casino floor during entire shift; ability to work any shift.

Qualifications

Education

Preferred

High School or better.

Equal Opportunity Employer
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