SLOT SUPERVISOR

Caesars Entertainment; Hildebrand Village (IN); On-site; USD 52,000 - 78,000; Full time

Job summary

Caesars Entertainment's Horseshoe Indianapolis site seeks a Slot Supervisor to oversee the shift, drive employee engagement, and guard assets.

You will ensure guest service, authorize jackpot payments, coordinate with technicians, and maintain equipment inventories. Must have HS diploma with 4–6 years in gaming operations, strong English, computer skills, and regulatory knowledge.

Qualifications

• High School Diploma or GED and 4–6 years in Gaming Operations or equivalent.
• Strong English communication skills required for both oral and written forms.
• Excellent computer skills with Word and Excel; familiarity with gaming regulations.

Responsibilities

• Oversee assigned shift staff and promote excellent guest service.
• Monitor slot machines and related gaming equipment for uptime and performance.
• Authorize jackpot payments and verify transactions as needed.
• Assist with service calls and notify Slot Technicians of issues.
• Maintain inventory and secure access to keys and equipment.
• Protect confidentiality and security of games, money, and staff.
• Resolve customer disputes to achieve satisfaction and maintain rapport.

Skills

English communication

Slot machines knowledge

MS Word/Excel

SDS software

Education

High School Diploma or GED

Tools

SDS

Job description

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

The primary responsibility of the Slot Supervisor is to oversee employees of their assigned shift with specialized attention to employee engagement, guest service, protection of company assets, and completion of staff duties. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.

How You Will Create the Extraordinary

• Use strategies to engage employees, foster a positive work environment, gather and resolve employee issues, and retain top performers
• Enthusiastically supports, actively promotes, and demonstrates superior customer service and ensures all team members do the same.
• Ensures efficiency of Slot machines and related gaming equipment during assigned shift.
• Provides authorizing/verifying signature for jackpot payments, when applicable.
• Assists with service calls
• Notifies Slot Technicians if any technical issues arise.
• Ensure inventory of all company equipment and sensitive keys during shift are maintained and accounted for.
• Protect the confidentiality of company files and documents under immediate control .
• Maintains security of all games, money, and employees.
• Routinely strives to build and maintain rapport with Slot players and handles customer disputes, making every effort to achieve customer satisfaction.
• Ensures that disciplinary notices, and superior job performance notices are complete, on time and accurate.

What You Will Need

• Ability to effectively communicate professionally in English, in both oral and written forms.
• Thorough working knowledge of a variety of slot machines, their functions, malfunctions and layout schedules.
• Employees may be required to work varying schedules to reflect the business needs of the property.
• High School Diploma or GED and four to six (4-6) years’ experience in Gaming Operations in a similar position preferred; or an equivalent combination of education and/or work experience.
• Excellent computer skills with knowledge of Word, Excel, and SDS preferred. Strong interactive skills and the ability to work independently required.
• Working knowledge of gaming regulations.

ADDITIONAL REQUIREMENTS

• Ability to work efficiently in a team-oriented environment.
• Must have the ability to apply common sense understanding to carry out detailed written or oral instructions. Must have the ability to deal with problems in a calm and professional manner.
• Must operate effectively in a deadline-oriented and multi-task environment.
• Must be at least 21 years of age or older and be able to obtain an Indiana Gaming License.
• Horseshoe Indianapolis is a smoking establishment.
• Must be able to work in a highly populated fast-paced and noisy environment.
• This position has access to keys in order to meet the position’s requirements.

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Job Info

• Job Identification 90660
• Job Category Casino
• Job Schedule Full time
• Locations Horseshoe Indianapolis (On-site)