Slot Attendant

Full House Resorts, Inc.; Rising Sun (IN); On-site; USD 17,000 - 22,000; Full time

Job summary

Ultipro in Indiana, Rising Sun, seeks a casino guest services associate to monitor slot operations, assist with payouts, restocking, and guest sign-ups, while upholding internal controls and asset protection.

The role requires a high school diploma, strong math and communication skills, computer literacy, and a Indiana Gaming Commission Level 2 license; candidates must be able to work varied shifts and move around the casino floor.

Qualifications

• Experience in customer service.
• High school diploma or equivalent is required.
• Ability to move around the casino floor and work amid distractions.

Responsibilities

• Monitor slot machines and payout jackpots; restock TITO printers.
• Troubleshoot sports wagering kiosks and ticket jams.
• Apply internal controls, policies and procedures; protect assets.

Skills

Customer service

Math skills

Communication

Computer skills

Fast-paced environment

Education

High school diploma or equivalent

Tools

POS systems

Casino management system

Job description

Description

Essential Job Functions:

• Monitor the operation of slot machines and participate in the payout of manual jackpots and restocking TITO printers.
• Trouble-shoots issues with the sports wagering kiosks, such as ticket jams.
• Ability to understand and apply Company internal controls, policy and procedure.
• Protect company assets.
• Compliance with Title 31, to include: Multiple Transaction Logs, Currency Transaction Reports, Suspicious Activity Reports W2Gs, etc.
• Ability to meet tasks and responsibilities as assigned by the Marine and/or Security departments during times of emergency or otherwise.
• Sign new players up for Reward Card Accounts.
• Utilize casino management system computer functions i.e., making Reward cards, point redemption and issuing comps.
• Make reservations for quests.
• Knowledge of all amenities, events and promotions throughout the property.
• Circulate through the casino floor and has a positive interaction with the customers.
• Provide service to internal and external customers which reflect the company culture of Satisfaction, Togetherness, Appreciation and Recognition. (S.T.A.R.)
• Responsible for immediately informing on-site IGC Agent on duty, Security and Supervisor on Duty of any Internal Control or State Regulation violations related to gaming activity of which you commit, witness or become aware; must report pursuant to company Self-Reporting Policy.

Other Job Functions:

• Perform miscellaneous duties as assigned by management.

Job Qualifications:

• Experience Required: Customer Service Experience
• Education Required: High school diploma or equivalent.
• Skills, Knowledge and/or Abilities Required: Good math skills; ability to communicate effectively with guests and employees; and computer skills. Ability to work in a fast paced environment and follow directions amid distractions.
• Licenses, Certifications, Bonding, and/or Testing Required: Indiana Gaming Commission Occupational License - Level 2.
• Other Specialized Requirements: Ability to move around casino floor during entire shift; ability to work any shift; ability to lift and carry up to 55 lb. on a regular basis.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.