Slot Service Pro: Guest Support & Cash Handling

Ameristar-Casinos,-Inc.; Saint Charles (MO); On-site; USD 6,900 - 11,000; Full time

Job summary

Boyd Gaming Corporation operates Ameristar Casino Resort Spa St. Charles and nearby properties. The role focuses on guest service on the casino floor, cash handling, and adherence to policies under senior management direction.

Candidates must be at least 21, able to obtain a gaming license, pass background and drug tests, and stand for 8 hours in a smoky, loud environment. This is a full-time, on-site position with equal opportunity employment.

Qualifications

• High school diploma or GED equivalent.
• Must be able to stand for 8 hours.
• Must be 21 years of age.
• Possession of, and ability to obtain and maintain a valid gaming license.
• Must successfully pass background check
• Must successfully pass an alcohol and drug screening

Responsibilities

• Always maintains a positive attitude while supporting the policies of Senior Management of the Casino as well as Senior Management of Ameristar Casino Resort Spa St. Charles.
• Adhere to established department and property policies and procedures regarding guest service standards; show commitment to Team objectives; be aware of Guest Satisfaction scores and work to achieve these goals as a Team.
• Through teamwork with the Slot Leadership Team, ensure exceptional guest service and prompt response to guests' needs at all times.
• This is a uniformed position, which requires that Team Members are in compliance with uniformed appearance standards while on property.
• Must maintain the strictest confidence with any and all confidential information disclosed by an Ameristar entity.
• Provide cash handling service to casino patrons in your assigned areas of Casino Floor.
• Responsible for assigned casino funds and proper handling of funds exchanges.
• Respond to change lights on slot machines, service calls from Dispatch and help all customers needing change or other assistance.
• Notify the appropriate Ameristar staff members to render assistance outside the scope of your responsibilities.
• Ensure that the slot machines are operating properly, and all procedures are executed according to company policy.
• Perform minor slot machine repairs not requiring a Slot Technician.
• Assist casino patrons with general questions concerning the Casino.
• Comply with all Company and departmental policies, procedures, and internal controls.
• All other duties as assigned.

Education

High school diploma or GED equivalent

Job description

Boyd Gaming Corporation operates Ameristar Casino Resort Spa St. Charles and nearby properties. The role focuses on guest service on the casino floor, cash handling, and adherence to policies under senior management direction.

Candidates must be at least 21, able to obtain a gaming license, pass background and drug tests, and stand for 8 hours in a smoky, loud environment. This is a full-time, on-site position with equal opportunity employment.