Slot Technician

Stockmen's Hotel and Casino, LLC; Elko (NV); On-site; USD 25,000 - 39,000; Full time

Job summary

Stockmen's Hotel and Casino, LLC is seeking a Slot Technician to perform repairs and maintenance on all slot machines on the floor. The role requires adherence to company policies and gaming regulations, and the ability to work a flexible schedule within a high-energy, team-focused environment.

The ideal candidate will provide strong guest service, possess basic hand tool skills, and be able to work in a smoke-filled casino setting while keeping a clean, safe work area and professional uniform.

Qualifications

• Must manage time effectively with minimum supervision.
• Ability to communicate effectively in English, both in written and verbal form.

Responsibilities

• Maintains basic slot repairs.
• Provides a high level of guest service.
• Performs machine installations, game conversions and relocations.
• Replaces revoked and/or obsolete slot machine software.
• Completes set-up parameters for new machines and/or game conversions.
• Maintains and repairs slot machines.
• Maintains a clean and safe work environment.

Skills

Time management

Decision making

Policy compliance

Flexible schedule

Attention to detail

Driver's license

Education

High School Diploma or GED

Tools

Hand tools

Basic computer skills

Job description

Position Summary: Is responsible for repairs and maintenance of all the slot machines. Adhere to all company and department policies and procedures as well as all the Company’s Practices (i.e. Employee Handbook, Code of Conduct, Core Values, 15 Points of Service, etc.) as well as state mandated laws, Gaming Regulations and Requirements. Must be able to handle a flexible schedule. Must possess strong teamwork skills as well as to act independently in high-energy diverse environment.

Essential Functions:

• 1. Maintains basic slot repairs.
• 2. Provides a high level of guest service.
• 3. Performs machine installations, game conversions and relocations.
• 4. Replaces revoked and/or obsolete slot machine software.
• 5. Completes set-up parameters for new machines and/or game conversions.
• 6. Maintains and repairs slot machines.
• 7. Maintains a clean and safe work environment.
• 8. Maintain proper uniform.
• 9. Protect company assets.
• 10. Check daily the OOS log.
• 11. Assist with jackpot and hand pays when needed; offer new players card or replacement.
• 12. Provide timely and responsible cocktail service to guests in designated areas of the slot floor.
• 13. Communicate and promote co-worker and Guest relations; maintain professionalism while working with the guests and other team members.
• 14. Speaking, visualizing and listening to Guests are an extremely important part of the GSS’s service job description.

Minimum Qualifications:

• 1. Must manage time effectively with minimum supervision.
• 2. Ability to make quick judgment decisions.
• 3. Requires adherence to all company and department policies and procedures as well as all the Company’s Practices.
• 4. Must be able to handle a flexible schedule.
• 5. Ability to work with the desired level of detailed service and attentiveness.
• 6. Must have a valid Driver’s license.

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Education and/or Experience:

• Must manage time effectively with minimum supervision.
• Previous customer service experience.
• Ability to communicate effectively in English, both in written and verbal form.
• High School Diploma/GED equivalent.
• Working with basic hand tools.
• Basic computer skills.

WORK CONDITIONS:

To perform this job successfully, the individual must be able to stand, move and work throughout the office area and property, including walking up to 1 ½ mile, climbing stairs and sitting at a desk/workstation for the duration of the shift. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis. Able to work in a smoke-filled environment. The noise level in the work environment is usually moderate but will elevate during periods of peak business. You must wear casino uniform if supplied. The uniform must always be clean and presentable.

The above Job Description is intended to describe those functions that are essential to the performance of this position. ‘Other’ duties and responsibilities include those that are considered incidental or secondary to the overall purpose of the position. The Job Description does not imply or state that the above are the only duties and responsibilities assigned to the position. Employees holding this position will be required to perform any other job-related duties requested by management.