Slot Operations Supervisor | Guest Experience Leader

Rivers Casino Philadelphia; Philadelphia (Philadelphia County); On-site; USD 45,000 - 55,000; Full time

Job summary

Rivers Casino Philadelphia is seeking a Slot Supervisor to oversee Slot Operations team members while ensuring excellent guest service standards. The role requires managing staff, assisting guests with transactions, and ensuring compliance with regulations. Candidates must be 18 or older, possess a high school diploma, and have casino-related experience. Strong customer service and communication skills are essential, along with the ability to work flexible shifts. The job includes duties in a lively casino environment, adhering to internal and external controls.

Qualifications

• Must be 18 years of age or older.
• One or more years in casino related experience.
• Available to work flexible shifts, weekends and holidays.

Responsibilities

• Supervises Slot Operations team members.
• Assists with guest interactions and transactions.
• Writes and submits shift reports to document activities.

Skills

Excellent customer service and interpersonal skills

Ability to motivate staff

Communication skills

Education

High school diploma or equivalent

Job description

Rivers Casino Philadelphia is seeking a Slot Supervisor to oversee Slot Operations team members while ensuring excellent guest service standards. The role requires managing staff, assisting guests with transactions, and ensuring compliance with regulations. Candidates must be 18 or older, possess a high school diploma, and have casino-related experience. Strong customer service and communication skills are essential, along with the ability to work flexible shifts. The job includes duties in a lively casino environment, adhering to internal and external controls.