Slot Operations Supervisor: Guest Experience & Compliance

Full House Resorts, Inc.; Rising Sun (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Ultipro is seeking a slot operations staff member to assist in monitoring slot machines, payout of jackpots, and troubleshooting wagering kiosks. The role emphasizes strong guest relations and knowledge of property amenities and promotions.

The candidate will follow gaming regulations, support the Slot Shift Manager, and ensure asset protection while reporting any violations per internal policies. Ability to work various shifts is required.

Qualifications

• Requires good communication skills and ability to interact professionally with guests.
• Understanding of gaming regulations and internal controls.
• Ability to move around casino floor and work any shift.

Responsibilities

• Assist in monitoring slot machines and participate in payout of manual jackpots.
• Troubleshoot sports wagering kiosks and resolve ticket jams.
• Promote guest relations by knowing property amenities, events and promotions.
• Follow Title 31 regulations including logs and reports and report violations.
• Assist Slot Shift Manager on daily basis and protect company assets.

Skills

Communication skills

Professional interaction

Direction following

Education

High school diploma or equivalent

Job description

Ultipro is seeking a slot operations staff member to assist in monitoring slot machines, payout of jackpots, and troubleshooting wagering kiosks. The role emphasizes strong guest relations and knowledge of property amenities and promotions.

The candidate will follow gaming regulations, support the Slot Shift Manager, and ensure asset protection while reporting any violations per internal policies. Ability to work various shifts is required.