Slot Operations Manager

Caesars Entertainment Corporation; Baltimore (MD); On-site; USD 65,000 - 79,000; Full time

Job summary

Caesars Entertainment Corporation is seeking a senior slot operations leader to oversee the Slots Team, ensuring compliant operations, staffing alignment, and exceptional guest service. You will collaborate with multiple departments to protect assets and drive performance.

The role requires strong managerial and communication skills, 4–6 years in casino/beverage operations, and a professional, team-oriented approach. On-site role with standard shift expectations.

Qualifications

• Bachelor’s degree (or equivalent) or 3-5 years equivalent training/experience.
• Strong managerial, coaching and leadership skills.
• Strong gaming, managerial and administrative skills.
• 4 to 6 years experience in Casino/Beverage Operations.
• Demonstrated communication skills (verbal & written).
• Ability to handle complex and emotional issues.
• Professional appearance and team-player mindset.

Responsibilities

• Support the Director of Slots in operations initiatives.
• Lead the Slots Team and ensure staffing aligns with demand.
• Maintain knowledge of gaming laws and internal controls.
• Implement strategies to improve guest service and satisfaction.
• Oversee scheduling, budgeting, and project progress.
• Collaborate with surveillance and other departments for asset protection.
• Coach and develop assigned personnel in operations and administration.
• Promote exceptional employee experience and recognize performance.

Skills

Leadership

Coaching

Managerial

Communication

Analytical skills

Organizational skills

Education

Bachelor’s degree / 3-5 yrs exp

Job description

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission: “Create the Extraordinary"

Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”

Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

Key Job Functions

• Responsible for supporting the Director of Slots in all departmental initiatives related to operations, including hiring, training, and process/procedure development.
• Responsible for leading the Slots Team
• Maintains working knowledge of all local jurisdictional gaming laws (federal,state, and local) and attendant regulations as well as company internal controls.
• Effectively executes strategies in support of business objectives. Sets high personal standards for performance and encourages others to do the same.
• Monitors expenses to operate within established budgets.
• Implements strategies and leads initiatives to continuously improve guest service and customer service scores.
• Plans and approves employee scheduling to ensure proper staffing to meet business demands; monitors staffing to ensure staff is properly aligned with business volumes.
• Continually follows up and evaluates the status of daily work and strategic projects.
• Works with surveillance and other departments to aid in the protection of assets and maintain the efficiency and effectiveness of Slot Operations.
• Establishes and maintains departmental procedures that will assure proper protection of all gaming operations from loss due to mistake or theft.
• Proactively recognizes rewards and celebrates outstanding examples of employee performance.
• Counsels, guides, evaluates, and instructs assigned personnel in the performance of their duties.
• Coaches direct reports in pertinent skills of operations, administration, and promotes effective utilization of equipment and manpower.
• Creates initiatives to improve the employee experience and employee opinion ratings.
• Authorizes guest complimentary items to recognize loyal players in accordance with company guidelines.
• Ensures all guests’ problems are handled quickly to ensure guest satisfaction within the established guidelines.
• Develops new gaming guests through personal contact with Player Development, Marketing, and the Total Rewards Center.
• Endorses the business objectives, ethics and values of the Company in accordance with the Code of Commitment and Service Profit Chain.
• Consistently demonstrate legendary leadership, influence, drive, innovation, and commercial awareness.
• Any and all other job duties as assigned

What You Will Need

Education and/or Experience

• Bachelor’s degree (or equivalent from a two-year college or technical school) or 3-5 years equivalent training/experience required.
• Must possess strong managerial, coaching and leadership skills.
• Strong gaming, managerial and administrative skills.
• 4 to 6 years experience in Casino/Beverage Operations.
• Demonstrated ability to communicate effectively, both verbal and written.
• Demonstrated ability to deal effectively with employees at all levels.
• Strong organizational and analytical skills.
• Computer literacy.
• Ability to handle complex and emotional issues.
• Act as a role model to other employees and always leads by example.
• Adhere to all regulatory, company and department policies and procedures.
• Must project professionalism and possess excellent verbal and written communication skills.
• Professional appearance.
• Team player.

Work Environment

• Must be able to work independently.
• Must be able to sit, stand or walk for long periods of time (8-12 hours).
• Must be able to respond calmly and make rational decisions, when handling employee conflicts.
• Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
• Must be able to lift and carry up to 25 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.
• Responds to visual and aural cues.
• Must have the manual dexterity to operate a computer and other necessary office equipment.
• Must be able to tolerate areas containing dust, loud noises and bright lights.
• Must be able to work varied shifts, weekends and holidays as needed.

Salary starting $72,000.00 USD

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.