SLOT FLOORPERSON-Part time

Caesars Entertainment; Elgin (IL); On-site; USD 10,000 - 15,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k)

Paid Time Off

Education Assistance

Team Member Discounts

Job summary

Caesars Entertainment in Elgin, IL is seeking a Slot Floorperson to authorize jackpots and fix minor electronic gaming device issues while addressing guest needs. You will patrol sections, celebrate wins to enhance the guest experience, and drive loyalty through proactive guest interactions.

Requirements include being 21+, ability to obtain an Illinois Gaming License, strong English, and excellent guest service and communication skills.

Qualifications

• Must be 21+ years old to apply.
• Must obtain and maintain an active Illinois Gaming License.
• Ability to read, write and speak English; strong guest service skills.
• Able to lift up to 15 lbs.

Responsibilities

• Patrol assigned sections to surprise and delight guests; celebrate slot wins and heighten guest entertainment.
• Develop customer loyalty by delivering unparalleled guest interactions per initiatives.
• Explain Slot Floor functions (e.g., Fast Cash) to guests clearly.
• Respond to service requests (slot dispatch, candle lights, radios) and countersign hand-paid jackpots.
• Resolve guest complaints using Service Recovery with urgency and empathy.
• Keep slot areas clean, secure, and well maintained; maintain professional appearance.

Skills

Guest service

Communication

Teamwork

Stamina

Job description

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

A Slot Floorperson authorizes jackpots; corrects minor electronic gaming device malfunctions; performs and responds to guest needs.

How You Will Create the Extraordinary

• Actively patrols assigned sections looking for opportunities to surprise and delight guests. Enhance guest’s slot entertainment experience by creating a fun, high-energy environment through the celebration of slot wins and building players’ perception of luck.
• Develops customer loyalty by delivering unparalleled guest interactions as directed by company trained initiatives
• Clearly communicates functionality of Slot Floor (i.e., Fast Cash - ticket in/ticket out)
• Responds to the right customers in the right order for service requests including slot dispatch, slot candle lights, radio, and custo mers while meeting or exceeding department service s tandards. Verifies and countersigns hand paid jackpots
• Resolves guest complaints through the use of Service Recovery with a sense of urgency and empathy with approved levels of authority
• Keeps slot areas clean, secure, and well maintained
• Professional appearance, excellent personal hygiene.
• Courteous, friendly, outgoing personality is essential
• Good organization and communication skills required
• Accuracy and diligence are necessary while working in a loud, fast-paced environment with constant public contact with frequent interruptions

Other duties as assigned.

What You Will Need

Must be 21 years of age or older

• Must be able to obtain & maintain an active Illinois Gaming License.
• Ability to read, write and speak English.
• Ability to lift up to 15 lbs.
• Requires bending, stooping and reaching from floor level to approximately 6 feet high
• Always display a high level of confidentiality and integrity.
• Capacity to work well with others and handle stressful situations with ease.
• Possess effective learning skills.
• Ascend and descend stairs and maintain equilibrium for an extended period
• Must be able to work from a standing position and/or walking motion for extended period
• Must be able to perform basic mathematical functions and pass math assessment.
• Ability to be physically mobile, and stand/walk for 8 to 12-hour shifts.
• Excellent guest service and communication skills.
• Must be able to work in areas containing dust, varying noise and temperature levels, lighting, vibrations, crowds and air quality.

Salary Range: $9.00 per hour+ pooled tips

Benefits : Full Time

Medical, Dental, Vision, Life & Disability Insurance, 401(k), Paid Time Off, Education Assistance, Team Member Discounts

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.