Slot Performance Manager

Caesars Entertainment Corporation; Baltimore (MD); On-site; USD 65,000 - 90,000; Full time

Job summary

Caesars Entertainment in Baltimore is seeking a Slot Performance Supervisor to lead the Slot Performance operation, manage staff, and ensure adherence to state regulations while delivering excellent guest service.

You will develop strategies, coordinate maintenance, analyze metrics to maximize revenue, and mentor a team of supervisors and staff, upholding Caesars values and the company's standards.

Qualifications

• Associates degree or 3-5 years related experience.
• Minimum of three years slot maintenance with progressive supervisory experience.
• Must be fluent in English and able to communicate effectively with staff at all levels.
• Strong organizational and analytical skills and attention to detail.
• Adheres to regulatory, company and department policies and procedures.

Responsibilities

• Directly supervise Slot Performance Supervisors and Slot Performance Administrator.
• Lead all departmental initiatives including hiring, training, and process/procedure development.
• Develop and optimize the slot product, processes and maintenance schedules.
• Conduct analysis and reporting to maximize revenue and protect company assets.
• Establish and manage budgets and ensure operations stay within guidelines.
• Maintain slot floor security and ensure compliance with laws and internal controls.
• Provide leadership and mentorship to Slot Performance team members.

Skills

English fluency

Communication skills

Leadership

Organizational skills

Education

Associates degree

3-5 years supervisory experience

Job description

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission: “Create the Extraordinary"

Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”

Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

How You Will Create the Extraordinary

• DIRECTLY SUPERVISES: Slot Performance Supervisors and Slot Performance Administrator
• Responsible for leading all departmental initiatives including hiring, training, process/procedure development, and product/equipment/supplies acquisition and installation.
• Responsible for leading the Slot Performance operation
• Develops and assigns responsibilities for each Slot Performance shift supervisor and ensures duties are completed in accordance with company policies, procedures, and internal controls, as well as Maryland Lottery and Gaming Control Agency rules and regulations.
• Plans and coordinates special slot performance projects.
• Maintains working knowledge of all local jurisdictional gaming laws (federal, state, and local) and attendant regulations as well as company internal controls.
• Maintains a working knowledge of all games in order to perform repairs and/or preventative maintenance.
• Develops, implements, and reviews the slot product and processes.
• Conducts effective analysis and reporting on slot products to maximize revenue and protect company assets.
• Ensures accurate completion of daily reports.
• Notifies appropriate Leadership of pertinent issues, as needed.
• Maintains slot floor security by notifying department management of any suspicious activity.
• Establishes a budget for revenues and expenses and operates within those guidelines.
• Provides outstanding service when interacting with our guests.
• Creates initiatives to improve the employee experience and employee opinion ratings.
• Sets performance expectations and provides coaching, career development planning and operational support for all direct reports.
• Establishes procedures to uphold strict adherence to state regulations and internal controls related to departmental processes.
• Partners with ESS Slots leadership to execute strategies to ensure the casino slot product mix is the best in market and consistent with the Horseshoe brand.
• Ensures staff is scheduled properly and aligned with business volumes.
• Applies Lean principles/techniques (i.e. applies countermeasures for waste, conducts daily visual mgt. and participates in kaizen events) to ensure quality and customer service is continuously improved.
• Provides legendary leadership to all Slot Performance team members.
• Develops a strong working relationship with all department managers to ensure unity and consistent direction.
• Establishes and endorses the business objectives, ethics and values of the Company in accordance with the Code of Commitment and Service Profit Chain.

EDUCATION and/or EXPERIENCE:

• Associates degree (or equivalent from a two-year college or technical school) or 3-5 years equivalent training/experience required.
• Minimum of three years slot maintenance experience with progressive supervisory/management experience required.
• Literate and fluent in English
• Demonstrated ability to communicate effectively, both verbal and written
• Demonstrated ability to deal effectively with employees at all levels
• Strong organizational and analytical skills
• Ability to handle complex and emotional issues
• Acts as a role model to other employees and always leads by example
• Adheres to all regulatory, company and department policies and procedures
• Must project professionalism and possess excellent verbal and written communication skills
• Professional appearance
• Team player

Physical, Mental and Environmental Demands:

• Must be able to work independently.
• Must be able to sit, stand or walk for long periods of time (4 hours).
• Must be able to respond calmly and make rational decisions, when handling employee conflicts.
• Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
• Must be able to lift and carry up to 25 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.
• Responds to visual and aural cues.
• Must have the manual dexterity to operate a computer and other necessary office equipment.
• Must be able to tolerate areas containing dust, loud noises and bright lights.
• Must be able to work varied shifts, weekends and holidays as needed.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.