Casino Cage & Guest Services Specialist

Lakeside Hotel Casino; Osceola (IA); On-site; USD 32,000 - 52,000; Full time

Job summary

Lakeside Hotel Casino in Iowa is seeking a Cage Cashier responsible for exchanging cash and coins, processing slot vouchers, and handling table game chips. You will count money, balance drawers, and ensure accurate transactions while maintaining a friendly guest experience.

The role requires high school diploma or GED, prior cash-handling experience, ability to obtain Iowa Racing and Gaming Commission license, and strong English communication.

Qualifications

• High school diploma or GED required.
• Previous high-volume cash handling experience preferred.
• Must be able to obtain and maintain an Iowa Racing and Gaming Commission License.

Responsibilities

• Handle high-volume cash transactions accurately.
• Exchange cash/coins, coupons, and vouchers for funds.
• Maintain guest accounts and enroll new players in A-Play.
• Promote A-Play promotions and casino events.
• Verify customer identifications as required.
• Balance cash drawer and count currency.
• Follow Iowa Gaming regulations and SOPs.
• Communicate effectively with guests and supervisors.
• Assist with vault activities as needed.

Skills

English communication

Basic math

Microsoft Office

Computer literacy

Guest service

Education

High school diploma or GED

Tools

Everi / Cash Club software

Bill counter

Casino kiosk

10-key

Multi-line phone

Job description

Lakeside Hotel Casino in Iowa is seeking a Cage Cashier responsible for exchanging cash and coins, processing slot vouchers, and handling table game chips. You will count money, balance drawers, and ensure accurate transactions while maintaining a friendly guest experience.

The role requires high school diploma or GED, prior cash-handling experience, ability to obtain Iowa Racing and Gaming Commission license, and strong English communication.