Slot Attendant

Q Casino + Resort; Dubuque (IA); On-site; USD 17,000 - 22,000; Full time

Job summary

Q Casino + Resort is seeking a Slot Attendant to support slot operations on the floor. The role requires compliance with regulations, and delivering proactive customer service to guests in a high-noise, smoky environment.

Responsibilities include processing ticket fills and jackpots, authorizing payouts, circulating the floor, and performing minor repairs as needed. Flexibility for nights and weekends is needed to meet guest demand.

Qualifications

• High School diploma or equivalency certificate.
• Good cash handling skills and ability to stay organized.

Responsibilities

• Ensure compliance with all regulations, Internal Controls and policies.
• Resolve customer problems and provide proactive service.
• Perform ticket fills & jackpot payments.
• Authorize slot payouts.
• Circulate the slot floor to maintain cleanliness and ensure proper operation.
• Perform minor repairs (printer issues, jams, etc.).
• Assist guests by pushing in chairs and clearing cups as needed.

Skills

Customer service

Cash handling

Problem solving

Mechanical aptitude

Education

High School diploma

Tools

Slot machines

Small hand tools

Job description

Q CASINO + RESORTSLOT ATTENDANTBASIC FUNCTIONEnsures customer service aspects of slot operations run smoothly.ORGANIZATIONAL RELATIONSHIPSReports to: Operations Shift Manager/Director of Gaming OperationsSupervises: N/ASPECIFIC DUTIES AND RESPONSIBILITIESEnsure compliance with all federal, state and local regulations, Internal Controls and company and departmental policies and procedures.Maintain effective working relationships with Iowa Racing & Gaming Commission Representatives, particularly the duty to disclose and cooperate per IRGC rule 13.2(1)h.Maintain effective working relationships with other departments and employees.Ensure proactive customer service, personally resolving customer problems as required.Performs ticket fills & jackpot payments per Internal Controls.Authorizes slot payouts per Internal Controls.Circulate the slot floor to make sure everything is clean and in working order.Perform minor repairs, such as printer issues, bill jams and any other small repair that may be required by the guest.Help push in chairs and empty cups when needed.EDUCATION, TRAINING AND EXPERIENCEHigh School diploma or equivalency certificate.STANDARDS OF PERFORMANCEBe able to comprehend basic mechanical slot machine functions & perform minor mechanical repairs such as bill jams, printer jams, etc.Well organized, produces legible and accurate paperwork & possess good cash handling skills.Willing and able to work non-traditional schedules, particularly nights and weekends.Able to spend extended periods standing and walking.Able to work in potentially stressful conditions (i.e. noisy, crowded, smoky, busy).Strong customer service skills, personality, and orientation.Able to remain composed when dealing with irate customers.MENTAL AND PHYSICAL REQUIREMENTSGenerally light, with occasionally medium work. Lifting up to 50 lbs.Standing for long periods of timeBending, stooping and crawling.WORKING ENVIRONMENT AND CONDITIONSGenerally, works indoors, repeatedly exposed to high noise levels & cigarette smoke (in casino), as well as high voltages on some equipment.EQUIPMENT AND TOOLSVarious slot machines & their sub-assembliesSmall hand tools