Slot Operations Lead - Fast-Paced Casino Floor

Hollywood Casino St. Louis; St. Louis (MO); On-site; USD 26,000 - 37,000; Full time

Job summary

PENN Entertainment’s Hollywood Casino St. Louis is seeking a supervisor to guide staff, monitor performance, and support departmental goals. You will coordinate scheduling with the manager, ensure guest satisfaction, and safeguard gaming operations.

The role emphasizes strong customer service, regulatory compliance, and budget adherence, with opportunities for growth within a dynamic entertainment environment. Equal opportunity employer.

Qualifications

• Excellent skills in both written and oral communication.
• Proficient with Microsoft Excel and Word for reporting and scheduling.
• Knowledge of Slot operating systems and casino control procedures.

Responsibilities

• Provide guidance and daily supervision to staff in the department.
• Support and administer operational goals and monitor performance and profit objectives.
• Coordinate scheduling with manager and prioritize guest satisfaction.
• Ensure compliance with departmental budgets and company standards.
• Maintain customer service excellence and confidentiality.

Skills

Excellent written and verbal comms

Microsoft Excel and Word

Slot operating systems knowledge

Tools

Slot OS

Job description

PENN Entertainment’s Hollywood Casino St. Louis is seeking a supervisor to guide staff, monitor performance, and support departmental goals. You will coordinate scheduling with the manager, ensure guest satisfaction, and safeguard gaming operations.

The role emphasizes strong customer service, regulatory compliance, and budget adherence, with opportunities for growth within a dynamic entertainment environment. Equal opportunity employer.