Slot Operations Lead: Elevate Guest Experience & Team Coaching

Spotlight 29 Casino; Coachella (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

Spotlight 29 Casino is seeking a Slot Supervisor to oversee Slot Department operations and staff, ensuring top-tier service and compliance with Mascot standards. You will monitor jackpots, oversee daily shift activities, train personnel, and uphold safety and gaming policies to deliver the Five-Star Experience.

Responsibilities include headcounts, coaching, performance evaluations, and maintaining strong communication with management while ensuring adherence to MICS and TICS.

Qualifications

• High School Degree (or GED).
• Two (2) years supervisory experience.
• Must pass periodic random drug screens.
• Must be able to pass background suitability investigation.
• Must obtain a Tribal Gaming License.
• Must provide proof of eligibility to work in the United States within 72 hours of employment.

Responsibilities

• Provide outstanding customer service to guests and all employees by exceeding our mission statement.
• Lead by example and uphold our Five Star Experience to Guests and Team Members by fulfilling our Mission Statement and Service Promise.
• Continually coach and support Team Members to ensure they have the skills and resources to complete their jobs.
• Perform headcounts and monitor all progressive jackpots.
• Re-fill paper machines and ensure slot personnel adhere to policies.
• Perform overrides and generate jackpot/head count reports as required.
• Plan, organize, and execute daily functions to meet business demands.
• Conduct yearly performance evaluations for subordinate personnel.

Education

High School Degree (or GED)

Job description

Spotlight 29 Casino is seeking a Slot Supervisor to oversee Slot Department operations and staff, ensuring top-tier service and compliance with Mascot standards. You will monitor jackpots, oversee daily shift activities, train personnel, and uphold safety and gaming policies to deliver the Five-Star Experience.

Responsibilities include headcounts, coaching, performance evaluations, and maintaining strong communication with management while ensuring adherence to MICS and TICS.