Slot Host

Caesars Entertainment; California (MO); On-site; USD 21,000 - 34,000; Full time

Job summary

Caesars Entertainment on the casino floor seeks a Slot Host to operate with fellow Hosts and Supervisors, pay jackpots, perform minor repairs, and interact with guests while meeting Title 31 requirements.

You will greet guests, patrol your floor, explain machine features, resolve issues, promote Caesars Rewards, and maintain precise monetary records and paperwork in a regulated gaming environment.

Qualifications

• High School Diploma or equivalent preferred.
• Literate, fluent, and easily understood in English
• Strong interpersonal and guest service skills
• Ability to interact with tact and discretion
• Able to handle numerous monetary transactions with a high degree of accuracy
• Basic data entry/computer skills to enter information to computerized forms
• Must be able to take directions
• Must be able to pass the bi-annual slot certification tests
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
• Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.

Responsibilities

• Greet guests and build relationships to foster loyalty.
• Patrol assigned floor area and maintain cleanliness.
• Explain machine functionality and locations to guests.
• Resolve service requests and outages by guest tier.
• Complete jackpot paperwork and payouts with accuracy.
• Maintain monetary and paperwork accuracy within department standards.
• Perform cashier duties and comply with regulatory requirements.
• Participate in daily team sessions to share information and improve service.

Skills

Customer service

English fluency

Cash handling

Team player

Education

High School Diploma or equivalent

Tools

POS systems

Job description

WE ARE CAESARS At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them. Our Mission : "Create the Extraordinary" Our Vision : "We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence." Our Values : "Blaze the Trail, Together We Win, All-In on Service" Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

The Slot Host operates with other Slot Hosts and Slot Supervisors to handle day to day activities on the Casino Floor. The Slot Host pays jackpots, performs minor machine repairs and actively interacts with Casino guests. They also perform cashier duties and Title 31 requirements.

How You Will Create the Extraordinary

• Proactively greets new guests and identifies returning guests applying our training to build relationships and customer loyalty.
• Takes ownership of assigned floor section, actively patrolling for opportunities to surprise and delight guests and maintain area cleanliness.
• Displays attentive, upbeat and enthusiastic behavior during each "Moment of Truth" interaction.
• Clearly communicates functionality and location of machines on the slot floor.
• During peak periods, correctly differentiates and resolves service requests and outages based on player tiers while meeting or exceeding department service standards.
• Resolves guest complaints to address any shortfalls in service, applying Service Recoveries appropriately.
• Markets products and services, including the cross-property experience, Caesars Rewards, events and amenities.
• Corrects minor machine malfunctions including printer errors, bill validators and slot light repairs.
• Adheres to Nevada Gaming Control Board regulations, Harrah's/Caesars Republic and slot department policies in an ethical manner. Examples include completing MTL's, CTR's and W2G's.
• Maintains monetary and paperwork accuracy within department standards.
• Accurately completes jackpot paperwork and payouts, counts down and reconciles bank at end of shift.
• Continuously develops and maintains the requisite skills to operate in at least one or more of the following capacities: Dispatcher and the RSVIP reservation system
• Participates daily in high-energy, team building "Buzz" sessions to exchange information on property events, how to improve guest service and department Friendly Helpful and Wait Time scores.
• Maintains a high level of property and company engagement by supporting management initiatives and dispelling negative comments and criticisms - is part of the solution and not the problem.
• Develops and fosters unity both inside and outside the department to improve operations and customer service.

What You Will Need

High School Diploma or equivalent preferred.

Literate, fluent, and easily understood in English

Strong interpersonal and guest service skills

Ability to interact with tact and discretion

Able to handle numerous monetary transactions with a high degree of accuracy

Basic data entry/computer skills to enter information to computerized forms

Must be able to take directions

Must be able to pass the bi-annual slot certification tests

Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.

Adheres to all regulatory, company and department policies and procedures

ADDITIONAL REQUIREMENTS

Must be able to stand or walk for long periods of time

Visual and auditory range must include immediate environment

Ability to lift and carry 40 pounds

Mobility to move about casino floor quickly to provide fast, prompt guest service

Ability to monitor/respond to visual and audio cues

Must have the manual dexterity to operate a computer and other necessary equipment

Must have the ability to push, pull, reach, bend, twist, stoop, and kneel

Positions that have contact with the public require the ability to work in a noisy environment and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.

About Us

At Harrah's and Caesars Republic Lake Tahoe, we want you as a partner in a win-win relationship. We want you to maximize your skills and talents to become the best you can be in your chosen field. We are proud to be one of the leaders in the hospitality business. One of the reasons our resorts have consistently received 4-Star and 4-Diamond Awards is because of the friendly, top quality people we hire to serve our guests. Harrah's and Caesars Republic Lake Tahoe are located on the south shore of magnificent Lake Tahoe, America's largest alpine lake and number one vacation destination. Visitors are drawn to Lake Tahoe’s year round recreation, which includes skiing and snowboarding in the winter months and hiking, fishing, mountain biking, golf kayaking, sailing and a plethora of other recreation opportunities in the spring, summer and fall. Add to this, the lively, round-the-clock gaming and indoor entertainment, world-class amenities, which include two heated pools , a full-service health spa, various restaurants, including the world renowned, Hell's Kitchen, 1,254 rooms and suites plus excellent guest service, and you can understand why Harrah's & Caesars Republic are popular choices for travelers and vacationers throughout the year.

At Harrah's and Caesars Republic Lake Tahoe, we want you as a partner in a win-win relationship. We want you to maximize your skills and talents to become the best you can be in your chosen field. We are proud to be one of the leaders in the hospitality business. One of the reasons our resorts have consistently received 4-Star and 4-Diamond Awards is because of the friendly, top quality people we hire to serve our guests. Harrah's and Caesars Republic Lake Tahoe are located on the south shore of magnificent Lake Tahoe, America's largest alpine lake and number one vacation destination. Visitors are drawn to Lake Tahoe’s year round recreation, which includes skiing and snowboarding in the winter months and hiking, fishing, mountain biking, golf kayaking, sailing and a plethora of other recreation opportunities in the spring, summer and fall. Add to this, the lively, round-the-clock gaming and indoor entertainment, world-class amenities, which include two heated pools , a full-service health spa, various restaurants, including the world renowned, Hell's Kitchen, 1,254 rooms and suites plus excellent guest service, and you can understand why Harrah's & Caesars Republic are popular choices for travelers and vacationers throughout the year.

Besides living in one of the Earth's most beautiful locations you will join a company that understands how to treat employees. As an industry leader, Harrah's believes a successful company starts with satisfied employees. Whether it’s professional advancement or personal recognition, Harrah's provides accolades and incentives as you move along your career path.

TOGETHER WE WIN

We believe in delivering family-style service- an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.