Executive Casino Host

Caesars Entertainment; California (MO); On-site; USD 45,000 - 65,000; Full time

Job summary

Caesars Entertainment is seeking a Casino Host to develop designated customer segments and increase visitation and play. Build loyalty among premium guests by providing personalized service and coordinating reservations, tickets, transportation and other guest needs.

You will discuss problem resolution, approve credits within guidelines, and prospect for new business while collaborating with casino marketing and operations to deliver exceptional guest experiences.

Qualifications

• College degree in Marketing, Hotel or Business preferred.
• Minimum 2 years Casino Host, Slot Host or VIP Services experience in a major gaming operation, preferably in Las Vegas.
• Proven track record of personally providing excellent customer service.
• Excellent interpersonal, communication, team-building and problem-solving skills.
• Willing to work any shift when necessary.
• Able to speak, read, write and understand English.

Responsibilities

• Develop designated customer segments to increase visitation and play.
• Create loyalty to Caesars Entertainment among valued guests by building lasting relationships and effectively utilizing marketing techniques.
• Authorize credits and airfare reimbursements up to specified limits and settle disputes.
• Provide personalized service to casino guests by arranging future trips and needs while in-house.
• Prospect for new casino business and participate in Casino Marketing events.

Skills

Customer service

Interpersonal skills

Communication

Problem solving

Team player

Education

College degree in Marketing, Hotel or Business preferred

Job description

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission: “Create the Extraordinary”

Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”

Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

Increases gaming revenues and profits by developing designated customer segments through increased visitation and play consolidation. Creates loyalty to Caesars Entertainment among valued gaming customers by building lasting relationships and effectively utilizing marketing techniques. Responsible for ensuring that casino guests enjoy a favorable gaming and leisure experience, authorizing complimentaries in accordance with guidelines and acting on behalf of premium, casino guests to secure reservations, tickets, transportation and other items casino guests may require.

How You Will Create the Extraordinary

Responsible for; disseminating information from a variety of sources to the host staff, conferring with the host staff regarding problem resolutions and credit decisions and authorizing airfare reimbursement in amounts above casino host limits; additional responsibilities include: telemarketing, filling slot special events, providing casino floor coverage, ensuring casino guests are serviced properly and enjoy their experience, and securing reservations for tickets, transportation and other items guest may require; will be active in prospecting for new casino business; will be proficient in analyzing and evaluating slot and table games play; will be proficient in casino credit evaluation and administration; will have strong slot database or strong slot following; interact with casino operations personnel to identify and establish relationships with previously unsolicited customers and affiliate these customers to Caesars Entertainment; provide personalized service to casino guests by arranging future trips and needs while in-house; make prudent complimentary and credit decisions in accordance with guidelines; settle customer billing and credit disputes; participate in Casino Marketing special events; authorize casino credit up to $50,000 and authorize airfare reimbursement up to $5,000; act as ambassadors of the property; apply effective telemarketing skills; assist the collection department as required; assist casino host staff with customer problem resolutions.

What You Will Need

College degree in Marketing, Hotel or Business preferred

Must have a minimum of 2 years Casino Host, Slot Host or VIP Services experience in a major gaming operation, preferably in Las Vegas.

Must have proven track record of personally providing excellent customer service.

Must possess excellent interpersonal, communication, team-building and problem-solving skills.

Must be willing to work any shift when necessary.

Must be able to speak, read, write and understand English.

Must be able to get along with co-workers and work as a team.

Must present a well-groomed, professional appearance.

Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

ADDITIONAL REQUIREMENTS

Must be able to continuously maneuver around office.

Must be able to move quickly around property.

Must be able to bend, crouch, kneel, twist and work at a desk.

Responds to visual and aural cues.

Must be able to work independently and proven to be self-motivated.

Must be able to speak, read, write and understand English.

Must have the manual dexterity to operate a computer and other necessary office equipment.

Must be able to respond calmly and make rational decisions when handling guest’s needs.

Must be able to tolerate areas containing second hand smoke.

About Us

At Harrah’s and Caesars Republic Lake Tahoe, we want you as a partner in a win-win relationship. We want you to maximize your skills and talents to become the best you can be in your chosen field. We are proud to be one of the leaders in the hospitality business. One of the reasons our resorts have consistently received 4-Star and 4-Diamond Awards is because of the friendly, top quality people we hire to serve our guests. Harrah’s and Caesars Republic Lake Tahoe are located on the south shore of magnificent Lake Tahoe, America’s largest alpine lake and number one vacation destination. Visitors are drawn to Lake Tahoe’s year round recreation, which includes skiing and snowboarding in the winter months and hiking, fishing, mountain biking, golf kayaking, sailing and a plethora of other recreation opportunities in the spring, summer and fall. Add to this, the lively, round-the-clock gaming and indoor entertainment, world-class amenities, which include two heated pools , a full-service health spa, various restaurants, including the world renowned, Hell’s Kitchen, 1,254 rooms and suites plus excellent guest service, and you can understand why Harrah’s & Caesars Republic are popular choices for travelers and vacationers throughout the year.

At Harrah’s and Caesars Republic Lake Tahoe, we want you as a partner in a win-win relationship. We want you to maximize your skills and talents to become the best you can be in your chosen field. We are proud to be one of the leaders in the hospitality business. One of the reasons our resorts have consistently received 4-Star and 4-Diamond Awards is because of the friendly, top quality people we hire to serve our guests. Harrah’s and Caesars Republic Lake Tahoe are located on the south shore of magnificent Lake Tahoe, America’s largest alpine lake and number one vacation destination. Visitors are drawn to Lake Tahoe’s year round recreation, which includes skiing and snowboarding in the winter months and hiking, fishing, mountain biking, golf kayaking, sailing and a plethora of other recreation opportunities in the spring, summer and fall. Add to this, the lively, round-the-clock gaming and indoor entertainment, world-class amenities, which include two heated pools , a full-service health spa, various restaurants, including the world renowned, Hell’s Kitchen, 1,254 rooms and suites plus excellent guest service, and you can understand why Harrah’s & Caesars Republic are popular choices for travelers and vacationers throughout the year.

Besides living in one of the Earth’s most beautiful locations you will join a company that understands how to treat employees. As an industry leader, Harrah’s believes a successful company starts with satisfied employees. Whether it’s professional advancement or personal recognition, Harrah’s provides accolades and incentives as you move along your career path.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.