Casino Cage Cashier and Rewards Representative

Caesars Entertainment; Stateline (NV); On-site; USD 22,000 - 34,000; Full time

Job summary

Caesars Entertainment Corporation is hiring for the Casino Cage Cashier and Rewards Representative in Stateline, NV. The role involves meeting casino cash needs, promoting Caesars Rewards, and delivering exceptional guest service within a regulated gaming environment.

Responsibilities include handling cash and chip transactions, maintaining guest accounts, cross-selling hotel and event promotions, and ensuring accurate shift reconciliations while upholding company policies and Nevada gaming laws.

Qualifications

• High school degree or equivalent.
• Previous customer service or retail experience.
• Ability to qualify for, obtain, and maintain a Gaming License from the State of Nevada.
• Strong math skills with the ability to add, subtract, multiply and divide.
• Excellent guest relations and communication skills.

Responsibilities

• Greet customers and promote Caesars Rewards.
• Conduct coin, chip, and coupon transactions.
• Create and maintain customer accounts in Harrah’s systems.
• Distribute cash to departments and cashiers; reconcile end-of-shift paperwork.
• Pass quarterly exams on gaming regulations and uphold integrity.

Skills

Money handling

Math skills

Customer service

Team player

Verbal communication

Education

High school degree

Tools

Harrah’s systems

Cash handling equipment

Job description

Casino Cage Cashier and Rewards Representative

South Lake Tahoe, NV, United States and 1 more (On-site)

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

This position is responsible for meeting casino and patron cash needs and promoting the company’s customer loyalty program.

How You Will Create the Extraordinary

• Greets and welcomes customers, with a smile, as a company representative.

Serves as Caesars Rewards and customer service Role Model for other team members.

Understands, values, and supports the Caesars Rewards program and special events, promotions, and player programs.

Effectively and enthusiastically communicates the benefits of the tiered card program and provides players with a compelling reason to consolidate play.

Cross-sells property events (shows, promotions, etc.) and amenities (hotel, restaurants, etc.).

Ensures each customer interaction results in increased customer confidence in Caesars Rewards.

Resolves customer issues according to the Spotlight on Success model using Service Recovery tools.

Follows all company policies and procedures, as well as federal and state law.

Responsible for achieving excellent service scores, constantly raising the bar of service delivery.

Creates and maintains customer accounts using Harrah’s computer systems.

Maintains and is held accountable for all funds entrusted to him/her on a shift basis.

Provides prompt, friendly, and courteous service to all guests, both external and internal utilizing the Spotlight on Service skills while building great relationships and delighting the guests.

Conducts coin, chip, and coupon transactions for guests and team members.

Acts as a source of information for guests or refers guests to the appropriate staff or facility.

Understands various gaming regulations and passes quarterly exams.

Distributes cash to other departments, cashiers and the bank.

Distributes chips to gaming areas

Verifies revenue drops from the Count Room and accepts them into Cashier inventory

Verifies and reconciles Cashier end of shift paperwork, cash, chips

Cashes personal and obtains cash advances on credit cards for patrons.

Processes casino credit applications

What You Will Need

• High school degree or equivalent with previous demonstrated success in a money handling position

Previous customer service or retail experience required.

Team player with excellent guest relations skills, verbal communication skills, and a strong commitment to success

Strong math skills with the ability to add, subtract, multiply and divide

Excellent computer skills with the ability to enter, retrieve and interpret information from a computer

Ability to maintain composure and excellent guest relations under all circumstances.

Ability to memorize data concerning various events, promotions and services.

Strong interpersonal and teamwork skills.

Must be able to qualify for, obtain, and maintain a Gaming License from the State of Nevada Gaming Control Board

Ability to maintain neat and orderly records and work

Ability to write numbers and letters legibly

Ability to count currency, coins, and chips of various denominations individually stacked or racked racks.

Ability to pass quarterly exams on gaming regulations Ability to work in a “smoke filled” environment.

Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures

ADDITIONAL REQUIREMENTS

Have good close and medium distance vision

Manual dexterity skills including handling currency, coin, keys, chips and buttons

Ability to differentiate between various colors of chips and coin wrappers

Ability to push/pull up to 100 pounds and lift/carry 40 pounds

Ability to lift full silver racks off a 4’ counter

Capable of standing for long periods of time and walking, stooping, talking, hearing and reaching at least 2’ across the counter

Ability to stand for long periods of time

Mobility to move about the casino and work area

Ability to reach, grasp, bend, squat, push-pull

• Positions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.

About Us

At Harrah’s and Caesars Republic Lake Tahoe, we want you as a partner in a win‑win relationship. We want you to maximize your skills and talents to become the best you can be in your chosen field. We are proud to be one of the leaders in the hospitality business. One of the reasons our resorts have consistently received 4-Star and 4-Diamond Awards is because of the friendly, top quality people we hire to serve our guests. Harrah’s and Caesars Republic Lake Tahoe are located on the south shore of magnificent Lake Tahoe, America’s largest alpine lake and number one vacation destination. Visitors are drawn to Lake Tahoe’s year round recreation, which includes skiing and snowboarding in the winter months and hiking, fishing, mountain biking, golf kayaking, sailing and a plethora of other recreation opportunities in the spring, summer and fall. Add to this, the lively, round‑the‑clock gaming and indoor entertainment, world‑class amenities, which include two heated pools , a full‑service health spa, various restaurants, including the world renowned, Hell’s Kitchen, 1,254 rooms and suites plus excellent guest service, and you can understand why Harrah’s & Caesars Republic are popular choices for travelers and vacationers throughout the year.

At Harrah’s and Caesars Republic Lake Tahoe, we want you as a partner in a win‑win relationship. We want you to maximize your skills and talents to become the best you can be in your chosen field. We are proud to be one of the leaders in the hospitality business. One of the reasons our resorts have consistently received 4-Star and 4-Diamond Awards is because of the friendly, top quality people we hire to serve our guests. Harrah’s and Caesars Republic Lake Tahoe are located on the south shore of magnificent Lake Tahoe, America’s largest alpine lake and number one vacation destination. Visitors are drawn to Lake Tahoe’s year round recreation, which includes skiing and snowboarding in the winter months and hiking, fishing, mountain biking, golf kayaking, sailing and a plethora of other recreation opportunities in the spring, summer and fall. Add to this, the lively, round‑the‑clock gaming and indoor entertainment, world‑class amenities, which include two heated pools , a full‑service health spa, various restaurants, including the world renowned, Hell’s Kitchen, 1,254 rooms and suites plus excellent guest service, and you can understand why Harrah’s & Caesars Republic are popular choices for travelers and vacationers throughout the year.

Besides living in one of the Earth’s most beautiful locations you will join a company that understands how to treat employees. As an industry leader, Harrah’s believes a successful company starts with satisfied employees. Whether it’s professional advancement or personal recognition, Harrah’s provides accolades and incentives as you move along your career path.

TOGETHER WE WIN
We believe in delivering family‑style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre‑employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre‑employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre‑employment screening may occur post‑offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy‑related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.