Assistant Manager - Slots

Caesars Entertainment; Stateline (NV); On-site; USD 70,000 - 90,000; Full time

Job summary

Caesars Entertainment is seeking a Graveyard Slot Operations Supervisor to lead the Slot team on the graveyard shift. You will oversee daily reporting, Title 31 paperwork, and ensure guest service excellence on the casino floor.

You will coach, train, and evaluate Slot Attendants and Supervisors, manage staffing and shifts, and participate in hiring decisions while upholding all internal controls and procedures.

Qualifications

• 5+ years in a Supervisory or Management position.
• Strong leadership skills.
• Strong communication skills (written, verbal and presentation).
• Proficient with MS Word and MS Excel.
• Familiarity with SDS, STC and HETCMS.
• Professional attitude and leads by example.
• Ability to move around casino floor and office.

Responsibilities

• Monitors all departments on an assigned shift to ensure seamless guest service.
• Promotes guest development and supports customer and employee satisfaction.
• Maintains the highest standard of customer service and integrity in the Slot department.
• Coaches personnel in proper behaviors and duties; trains Slot Attendants and Supervisors.
• Implements casino procedures relating to Slot operations and conducts evaluations.
• Maintains work schedules and staffing levels; assists in hiring decisions.
• Witnesses and verifies jackpot amounts and wallet counts.
• Assists in managing hiring, promotions, training, and separation decisions.

Skills

Leadership

Communication

MS Word

MS Excel

SDS

STC

HETCMS

Education

College education preferred

Job description

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission: “Create the Extraordinary"

Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”

Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

The person selected for this position will be responsible for the graveyard Slot Operations team. They will lead their team in performing all duties and guide team members in promoting guest service. They are also responsible for daily reporting and Title 31 paperwork. They will take ownership of his shift and handle problems as they arise.

How You Will Create the Extraordinary

• Monitors all departments on an assigned shift to ensure seamless guest service.
• Promotes guest development and works to improve player and employee satisfaction in all areas.
• Maintains the highest standard of customer service in integrity in the Slot department.
• Develops, guides, and coaches personnel in proper behaviors and the performance of their duties.
• Trains Slot Attendants and Supervisors on proper policy, procedures and internal controls.
• Consistently implements all casino procedures relating to Slot operations.
• Administers Evaluations, Performance Reviews and Merit Compensation within the established guidelines.
• Maintains work schedules for assigned personnel; recommends or implements changes in staffing levels and / or operational procedures.
• Witness and verify jackpot amounts and wallet “Count In / Out”.
• Assists in managing the hiring, promotions, training, demotion and separation decisions.
• Available and willing to work any change in hours deemed necessary to meet business levels.
• Takes ownership of all projects or special assignments as assigned by the Director of Slot Operations, to ensure organizational effectiveness.
• Demonstrate exceptional leadership skills and the ability to develop a highly engaged staff using GGR format and resources.
• Displays leadership by role modeling, guiding and mentoring employees to the best of their abilities.

What You Will Need

• College Education preferred.
• Minimum of 5 years in a Supervisory or Management position.
• Strong, proven leadership skills.
• Strong communication skills (written, verbal and presentation).
• Strong computer skills working with MS Word, MS Excel, SDS, STC and HETCMS.
• Professional attitude and consistently sets the proper examples.
• Achieves excellent employee survey results.
• Visual and auditory ranges must include immediate area

Mobility to move easily around casino floor and in office

About Us

At Harrah’s and Caesars Republic Lake Tahoe, we want you as a partner in a win‑win relationship. We want you to maximize your skills and talents to become the best you can be in your chosen field. We are proud to be one of the leaders in the hospitality business. One of the reasons our resorts have consistently received 4‑Star and 4‑Diamond Awards is because of the friendly, top quality people we hire to serve our guests. Harrah’s and Caesars Republic Lake Tahoe are located on the south shore of magnificent Lake Tahoe, America’s largest alpine lake and number one vacation destination. Visitors are drawn to Lake Tahoe’s year round recreation, which includes skiing and snowboarding in the winter months and hiking, fishing, mountain biking, golf kayaking, sailing and a plethora of other recreation opportunities in the spring, summer and fall. Add to this, the lively, round‑the‑clock gaming and indoor entertainment, world‑class amenities, which include two heated pools , a full‑service health spa, various restaurants, including the world renowned, Hell’s Kitchen, 1,254 rooms and suites plus excellent guest service, and you can understand why Harrah’s & Caesars Republic are popular choices for travelers and vacationers throughout the year.

At Harrah’s and Caesars Republic Lake Tahoe, we want you as a partner in a win‑win relationship. We want you to maximize your skills and talents to become the best you can be in your chosen field. We are proud to be one of the leaders in the hospitality business. One of the reasons our resorts have consistently received 4‑Star and 4‑Diamond Awards is because of the friendly, top quality people we hire to serve our guests. Harrah’s and Caesars Republic Lake Tahoe are located on the south shore of magnificent Lake Tahoe, America’s largest alpine lake and number one vacation destination. Visitors are drawn to Lake Tahoe’s year round recreation, which includes skiing and snowboarding in the winter months and hiking, fishing, mountain biking, golf kayaking, sailing and a plethora of other recreation opportunities in the spring, summer and fall. Add to this, the lively, round‑the‑clock gaming and indoor entertainment, world‑class amenities, which include two heated pools , a full‑service health spa, various restaurants, including the world renowned, Hell’s Kitchen, 1,254 rooms and suites plus excellent guest service, and you can understand why Harrah’s & Caesars Republic are popular choices for travelers and vacationers throughout the year.

Besides living in one of the Earth’s most beautiful locations you will join a company that understands how to treat employees. As an industry leader, Harrah’s believes a successful company starts with satisfied employees. Whether it’s professional advancement or personal recognition, Harrah’s provides accolades and incentives as you move along your career path.

TOGETHER WE WIN

We believe in delivering family‑style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre‑employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre‑employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre‑employment screening may occur post‑offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy‑related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.