Slot Guest Services Pro — Elevate Guest Experiences

MGM Resorts International; United States; On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Wellness incentive programs

Employee dining discounts

Free parking

Job summary

MGM Resorts International in Las Vegas, NV is seeking a Slots Guest Services Representative to enhance the guest experience at the slot area. You will assist with questions, payouts, and Rewards enrollment while maintaining compliance with gaming regulations.

The role requires 21+, a HS diploma or GED, and prior guest services experience. The position starts at $17 per hour plus tips and includes benefits and employee perks.

Qualifications

• Must be a minimum of 21 years of age.
• High School Diploma or GED required.
• 1+ Years of prior relevant experience as a Slot Guest Service representative preferred.

Responsibilities

• Maintain an organized and clean slot area
• Greet guests and provide personalized service
• Process slot payouts and complete required paperwork (IRS W2G/1042-S)
• Enroll guests into MGM Resorts Rewards Program with ID verification
• Troubleshoot minor slot machine issues and assist guests
• Promote MGM shows, restaurants and attractions to guests
• Monitor underage gambling and report as needed
• Follow department policies and Title 31 compliance

Skills

Guest service

Team player

Education

High School Diploma or GED

Job description

MGM Resorts International in Las Vegas, NV is seeking a Slots Guest Services Representative to enhance the guest experience at the slot area. You will assist with questions, payouts, and Rewards enrollment while maintaining compliance with gaming regulations.

The role requires 21+, a HS diploma or GED, and prior guest services experience. The position starts at $17 per hour plus tips and includes benefits and employee perks.