Slots Guest Services Representative - Excalibur

MGM Resorts International; Las Vegas, Northern (NV, KY); Hybrid; USD 19,000 - 28,000; Part time

Benefits offered by this job

Wellness incentive programs

Employee discounts on hotel, dining, F

Free meals in employee dining room

Free parking on and off shift

Health & Income Protection benefits

Professional development opportunities

Job summary

Excalibur is hiring a Slots Guest Services Representative in Las Vegas to enhance the guest experience at the slot area. This part-time role focuses on assisting guests, payouts, and rewards enrollment while maintaining a tidy gaming floor.

You will verify IDs and age, handle paperwork, and provide recommendations on MGM shows and dining options. The ideal candidate has 1+ year of guest service experience, is at least 21 years old, and embraces a fast-paced, customer-focused environment within

Qualifications

• Must be at least 21 years old.
• High School Diploma or GED required.
• 1+ years of prior relevant experience as a Slot Guest Service representative preferred.

Responsibilities

• Assist guests with slot-related questions and rewards enrollment.
• Pay out slot machine jackpots and complete IRS forms where required.
• Verify guest age with government IDs and enroll in MGM Rewards Program.
• Maintain clean, organized slot area and assist with minor machine repairs.
• Promote MGM shows, dining, and attractions to guests.

Skills

Customer service

Communication

Team player

Education

High School Diploma or GED

Job description

## Slots Guest Services Representative - ExcaliburApply: Property - Excalibur: Part time: Posted Today: 279510Las Vegas, Nevada**The SHOW comes alive at MGM Resorts International**Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.**THE JOB:**The primary responsibility of the Slots Guest Services Representative is to enhance the guests Slot experience by assisting with property and slot related questions, slot machine payouts and enrollment to MGM Resorts International Rewards Program. Be able to complete required Regulatory and Federal Tax paperwork and appropriately validate guest age using government issued IDs. All duties are to be performed in accordance with Gaming Regulations and department property policies, practices, and procedures.**THE STARTING RATE:**$17 Per Hour + Tips**THE DAY-TO-DAY:*** Maintain an organized and clean slot area paying attention that slot machine chairs are pushed in and slot guests are receiving personalized service* Consistently smiles, makes eye contact and greets each guest* Pays slot machine jackpots and completes the required paperwork neatly and accurately, IRS W2G/1042‐S forms* Enroll guests into the MGM Resorts International Rewards Program following established guidelines and by verifying government issued guest ID, age and using property enrollment devices* Make minor repairs to slot machines by clearing EZ‐Pay ticket/bill jams, Bill Acceptor, ticket printers, and replacing ticket paper* Continually circulates through an assigned section and responds to slot machine lights in a quick and timely manner* Keeps well informed of the various types of slot machines on the casino floor to better assist guests in looking for a particular type of machine or denomination* Recommends MGM shows, restaurants and attractions to guests and stays current on company and departmental news and events to answer guest questions* Maintains an awareness of any persons that may be gambling under the legal age of 21 and reports all underage persons to Supervisor and/or Security, as needed* Complies with departmental and company policies and procedures including Title 31 **THE IDEAL CANDIDATE:*** Must be a minimum of 21 years of age* High School Diploma or GED required* 1+ Years of prior relevant experience as a Slot Guest Service representative preferred **THE PERKS & BENEFITS:*** Wellness incentive programs to help you stay healthy physically and mentally* Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more!* Free meals in our employee dining room* Free parking on and off shift* Health & Income Protection benefits (for eligible employees)* Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community**VIEW JOB DESCRIPTION:**https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=11951