Slot Floor Specialist: Customer-Centric Jackpot Support

Fantasy Springs Resort; Indio, Northern (CA, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Fantasy Springs Resort in Indio, CA is seeking a slot attendant to serve players on the casino floor, build relationships, and assist with hand-pay jackpots up to $1,200 while handling minor repairs on slot machines.

You will respond to service lights and calls, provide game play explanations, refill tickets, make change, and help with housekeeping in your zones; a team environment and strong customer service are essential.

Qualifications

• Excellent customer service and interpersonal skills.
• Cash handling experience preferred.
• Must be computer literate.

Responsibilities

• Provide game play instruction/explanations.
• Verify and pay out jackpots and hand pays.
• Refill machine printer tickets.
• Make change when requested.
• Provide for other customer service needs as requested.
• Responsible for the house keeping needs of their assigned zone(s).
• Correct minor machine malfunctions.
• Responsible for a $3,000 slot attendant bank.
• Must be willing to work as a team member in a fast paced environment.

Skills

Excellent customer service

Cash handling

Computer literacy

Education

High school diploma or equivalent

Job description

Fantasy Springs Resort in Indio, CA is seeking a slot attendant to serve players on the casino floor, build relationships, and assist with hand-pay jackpots up to $1,200 while handling minor repairs on slot machines.

You will respond to service lights and calls, provide game play explanations, refill tickets, make change, and help with housekeeping in your zones; a team environment and strong customer service are essential.