Slot Floor Supervisor (Full Time)

Agua Caliente Casinos; Rancho Mirage (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

Agua Caliente Casinos in Rancho Mirage is seeking a Slot Relief Shift Manager to oversee the Slot Attendants and Hi Limit Cashiers. The role involves scheduling, training, and ensuring excellent customer service on the casino floor.

Ideal candidates will have a high school diploma and significant customer service experience, along with previous Slot experience. The position requires strong leadership skills and the ability to operate under pressure in a dynamic environment.

Qualifications

• 1-2 years strong customer service experience.
• 6+ months of previous Slot experience.
• Ability to maintain confidentiality and adapt to changes.

Responsibilities

• Supervises Slot Attendants and Hi Limit Cashiers.
• Responsible for training and overseeing staff.
• Provides excellent customer service in a casino environment.

Skills

Customer Service Skills

Leadership Skills

Strong Computer Skills

Teamwork Skills

Education

High school diploma or GED

Job description

Job Details

Job Location: Agua Caliente Rancho Mirage – Rancho Mirage, CA 92270
Position Type: Full Time

Job Description Summary

Assists the Slot Relief Shift Manager with the scheduling, training, and overseeing of the Slot Attendants and Hi Limit Cashiers in an assigned section of the floor.

Essential Duties and Responsibilities

• Provides excellent customer service.
• Responsible for all related gaming machine and guest service related issues
• Assists with hiring, training, and disciplinary actions of Slot Department personnel
• Supervises the Slot Operation of the Casino floor, gaming machines, customer service, and assigned Slot Department personnel.
• Must adhere to all aspects of the Anti‑Money Laundering Program (AMLP) and its requirements including, Title 31 Cash Transactions, Suspicious Activity Reporting and Customer Identification requirements
• Oversees the activity of Slot Attendants and Hi Limit Cashiers where assigned.
• Issues complimentary services per internal control authorizations
• Approves slot machine payoffs in assigned area and key over Slot Jackpots
• Maintains a working knowledge of the property, as well as, current and upcoming special events
• Stays informed of current industry trends
• Performs the duties of a Slot Attendant as required
• Complies with all applicable Tribal Regulations, internal controls and policies and procedures.

Supervisory Responsibilities

Slot Attendant Hi Limit Cashier

Gaming Experience Required

Qualified individuals must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and/or ability required.

Education and/or Experience

High school diploma or general education degree (GED); One to two years strong customer service experience and six months or more previous Slot experience. Strong computer skills with the ability to utilize MS Office applications. Strong customer service and teamwork skills necessary to deliver superior casino resort service to a diverse customer base. Must have strong leadership skills and the ability to serve both internal and external customers. Ability to maintain high confidentiality. Ability to adapt quickly to changing priorities. Must be able to balance, control, and report significant amounts of cash accountability on assigned shift.

Working Conditions / Physical Demands

To perform this job successfully, the individual must be able to stand, move and work throughout the office area and properties, including walking up to 1miles, climbing stairs and sitting at a desk/work station for the duration of the shift. Must be able to work in a smoke filled environment. Typically the individual will be housed in an office environment. The noise level in the work environment is usually moderate, but will escalate when located in the casino environment. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi‑line telephone.