Slot Floor Operations Leader

Fort Sill Apache Companies; Lawton (OK); On-site; USD 42,000 - 65,000; Full time

Job summary

Fort Sill Apache Companies in Lawton, OK, seeks a seasoned Slot Floor Manager to lead daily operations on the slot floor and supervise Slot Supervisors and Technicians. The role requires strong leadership, a focus on guest service, and adherence to casino policies.

You will oversee cash controls, jackpot payouts, and interdepartmental coordination while ensuring staff training and regulatory compliance; maintain high guest satisfaction and team morale through proactive communication.

Qualifications

• Educational level usually associated with the attainment of an Associates or bachelor’s degree or equivalent combination of education and leadership experience.
• One to two years of work experience in a position that required supervision of staff and management or allocation of limited resources.
• Demonstrated experience in maintaining consistent, high quality guest service levels and a proven track record of maximizing revenues while controlling labor and other operating expenses.
• Experience with and knowledge of applicable gaming regulatory reporting and compliance requirements.
• Strong leadership skills and customer service orientation required.
• Strong written and oral communication skills required.

Responsibilities

• Develop and Mentor FSA Tribal Members within your department.
• Must portray a positive attitude under all circumstances, understand and represent the core values of Apache Casino Hotel and live the mission of always providing exceptional service.
• Responsible for overall management supervision of the slot floor on shift assigned.
• Supervises Slot Supervisors and Slot Floor Worker. Also, supervises the Slot Technicians in the absents of the technical manager, to ensure casino procedures and regulations are properly implemented and adhered to.
• Responsible for on-going daily operations, cash control, jackpot payouts and interface with other departmental operations personnel.
• Ensures that all slot floor employees are trained in their job functions and understand and are accountable for their area(s) of responsibility.
• Acts as a role model for employees and fosters teamwork, employee morale, motivation, and open communication.
• Promotes outstanding guest relations and resolves customer complaints.

Skills

Leadership

Communication

Initiative

Attention to Detail

Teamwork

Integrity

Flexibility

Quality

Education

Associates or Bachelor’s degree

Tools

Office Equipment

Job description

Fort Sill Apache Companies in Lawton, OK, seeks a seasoned Slot Floor Manager to lead daily operations on the slot floor and supervise Slot Supervisors and Technicians. The role requires strong leadership, a focus on guest service, and adherence to casino policies.

You will oversee cash controls, jackpot payouts, and interdepartmental coordination while ensuring staff training and regulatory compliance; maintain high guest satisfaction and team morale through proactive communication.