Casino Guest Services & Jackpot Operations

Fort Sill Apache Companies; Lawton (OK); On-site; USD 26,000 - 38,000; Full time

Job summary

Fort Sill Apache Companies in Lawton, OK is seeking a Full-Time Guest Services / Slot Attendant to manage jackpot payouts, assist with Players Club activities and maintain gaming equipment. The role requires strong customer service and compliance with gaming regulations.

Responsibilities include processing jackpots, performing machine verifications, stocking and cleaning, and delivering beverages while upholding safety and internal policies.

Qualifications

• High school diploma or GED certificate.
• 1 year casino slot attendant or tech experience or cash handling, required.
• Slot gaming systems experience required; Konomi experience preferred.
• Must work effectively with guests, team members, and regulatory agency personnel.
• Skills and abilities to work with personal computers, access control card systems, gaming devices, cleaning equipment, point of sales systems, liquor dispensing systems and cash control policies.
• Strong written and oral communication skills required for effective communication and the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Strong customer service, oral and written communication skills
• Oklahoma Able License and Food Handlers Certificate.
• Must be able to obtain and maintain a Fort Sill Apache Gaming license.

Responsibilities

• Initiate jackpots and pay them out according to Policies and Procedures and gaming regulations.
• Ensure the integrity and daily reconciliation of the Cage department and report variances.
• Assist with the Players Club, member cards, promotions.
• Assist with jackpot verifications.
• Serve food, alcoholic and non-alcoholic beverages to guests in the casino.
• Maintain the interior and exterior appearance of machines and equipment.
• Follow local gaming laws and internal policies; maintain a safe, courteous environment.
• Support other departments as needed and react quickly to service demands.

Skills

Customer service

Communication skills

Cash handling

Computer skills

Regulatory compliance

Problem solving

Education

High school diploma or GED

Tools

Konomi

Slot gaming systems

Job description

Fort Sill Apache Companies in Lawton, OK is seeking a Full-Time Guest Services / Slot Attendant to manage jackpot payouts, assist with Players Club activities and maintain gaming equipment. The role requires strong customer service and compliance with gaming regulations.

Responsibilities include processing jackpots, performing machine verifications, stocking and cleaning, and delivering beverages while upholding safety and internal policies.