Marketing Manager: Casino Guest Experience & Events

Peninsula Pacific Entertainment (P2E)

Cedar Rapids (IA)

On-site

USD 75,000 - 115,000

Full time

14 days+

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Job summary

Cedar Crossing Casino & Entertainment Center in Cedar Rapids, IA, is seeking a Marketing Manager to lead daily marketing initiatives, promotions, and guest engagement programs. You will work closely with the VP of Marketing to translate strategy into exciting guest experiences and to drive Discovery Club enrollment while ensuring flawless execution of events.

The successful candidate will build and lead a high-performing team, foster a guest-focused culture, and elevate the Cedar Crossing

Qualifications

Five or more years of progressive leadership experience in casino marketing or related guest-focused environment.
Experience planning and executing promotions, special events, or player loyalty initiatives.
Demonstrated leadership experience managing and developing front-line team members.
Strong organizational, communication, and project management skills with the ability to manage multiple priorities in a fast-paced environment.
Working knowledge of casino marketing systems, player loyalty programs, promotional operations, and event execution.

Responsibilities

Execute the property's promotional calendar, including drawings, sweepstakes, slot tournaments, gift promotions, and other special events.
Coordinate all operational aspects of promotions to ensure flawless execution and an exceptional guest experience.
Develop promotional rules and operational procedures that support successful event execution.
Lead Discovery Club enrollment initiatives and oversee the Ambassador program, including hiring, training, scheduling, coaching, and performance.
Create an engaging, welcoming environment that encourages guest interaction and builds long-term loyalty.
Serve as a marketing resource for guests by explaining promotions, offers, and Discovery Club benefits.
Coordinate the execution of marketing initiatives across all operational departments.
Partner with Gaming Operations, Food & Beverage, Entertainment, Player Development, and other departments to ensure promotions and events are executed seamlessly.
Continuously evaluate promotions and recommend operational improvements that enhance guest satisfaction, excitement, and overall effectiveness.
Build and develop a high-performing team that delivers exceptional guest experiences with enthusiasm, professionalism, and attention to detail.
Foster a positive, energetic culture where ambassadors actively engage guests, celebrate wins, and represent the Cedar Crossing brand with pride.