Slot Floor Concierge: 4-Star Guest Service

Morongo Casino Resort & Spa; Cabazon (CA); On-site; USD 22,000 - 33,000; Full time

Job summary

Morongo Casino Resort & Spa is seeking a Slot Attendant to deliver 4-Star/4-Diamond guest service in an assigned casino area. You will assist guests with machine play questions, minor malfunctions, and hand-paid jackpots while following gaming regulations and asset control procedures.

The role requires strong customer service, multitasking in a fast-paced environment, and precise documentation of payouts and machine activity. Shifts include evenings, weekends, and holidays.

Qualifications

• multitask and perform effectively in a fast-paced, high-volume environment.
• strong customer service skills with a focus on professionalism and guest satisfaction.
• ability to follow procedures precisely and maintain attention to detail.
• excellent communication and interpersonal skills.
• must maintain confidentiality at all times.

Responsibilities

• Patrols assigned areas promptly responds to guest requests, machine service lights, and radio dispatch calls.
• Provides 4-Star/4-Diamond service by greeting guests, resolving concerns, and offering timely, courteous assistance.
• Assists guests with change, currency/ticket jams, and general questions about slot play and payouts.
• Processes hand-paid jackpots and vouchers in compliance with Title 31, gaming regulations, and casino policy.
• Ensures all payout documentation is completed accurately and legibly, consistent with signature card standards.
• Adheres to all Tribal Asset Protection procedures, maintaining strict control over assigned asset banks.
• Completes machine entries using assigned Slot Attendant Card and logs all activity in the Machine Entry Authorization Log.
• Performs light-duty machine servicing such as clearing jams, cleaning bill acceptors, and troubleshooting minor issues.
• Notifies Slot Repair Technicians for repairs outside the scope of basic service.
• Reports suspicious behavior, guest disputes, or irregular activity to a supervisor immediately.
• Performs other job-related duties as assigned.

Skills

Multitasking

Customer service

Attention to detail

Communication

Discretion / confidentiality

Education

High school diploma or equivalent

Hospitality or gaming operations coursework (preferred)

Job description

Morongo Casino Resort & Spa is seeking a Slot Attendant to deliver 4-Star/4-Diamond guest service in an assigned casino area. You will assist guests with machine play questions, minor malfunctions, and hand-paid jackpots while following gaming regulations and asset control procedures.

The role requires strong customer service, multitasking in a fast-paced environment, and precise documentation of payouts and machine activity. Shifts include evenings, weekends, and holidays.