Slot Floor Concierge & Guest Services

Native Lights Casino; Newkirk (OK); On-site; USD 28,000 - 38,000; Full time

Job summary

Native Lights Casino is seeking a Slot Ambassador to protect the integrity of the slot floor while delivering excellent guest service. You will assist patrons with service needs, verify jackpots, and communicate with management to ensure smooth operations.

You will monitor the floor, respond to inquiries, coordinate with security and maintenance, and contribute to a friendly, polished guest experience across all shifts.

Responsibilities

• Greets guests, answers questions and acts as an informational resource regarding guest inquiries.
• Monitors assigned area and attends to guests needs including Jackpot payments.
• Verifies jackpots and completes slot pay out forms. Assists with refund claims.
• Troubleshoots repairs and performs limited maintenance on gaming machines as directed by management.
• Repairs machines in a timely and efficient manner to ensure minimal downtime.
• Issue repair Work Orders for machine malfunctions.
• Reports any machine left ‘out of order’ to supervisor and completes a detailed report.
• Maintains a log of any machine opened, tested and/or repaired and the specifics of the repair made.
• Ensures all gaming machine equipment is secure and all defective components are properly tagged and identified.
• Participates in all machine moves.
• Answers all customer calls for assistance promptly.
• Maintains surveillance of assigned areas and observes slot play.
• Keeps assigned slot floor area neat and clean at all times.
• Establishes and maintains a professional relationship with repeat guests to the property.
• Maintains a positive and friendly attitude toward guests as well as other employees.
• Abides by all Casino policies and procedures and internal controls.
• Communicates daily activity to oncoming shifts.
• Performs other duties as assigned.

Job description

Native Lights Casino is seeking a Slot Ambassador to protect the integrity of the slot floor while delivering excellent guest service. You will assist patrons with service needs, verify jackpots, and communicate with management to ensure smooth operations.

You will monitor the floor, respond to inquiries, coordinate with security and maintenance, and contribute to a friendly, polished guest experience across all shifts.