Slot Attendant (FT)

Delaware Park; Wilmington (DE); On-site; USD 34,000 - 42,000; Full time

Job summary

Delaware Park invites applications for a VLT Floor Attendant to join our gaming team. You will engage guests with a friendly, professional demeanor and help answer questions while promoting promotions and events.

You will circulate the gaming floor, observe machine status, assist with minor repairs, handle cash exchanges, ensure accurate jackpot payouts, and comply with cash reporting and safety requirements in a fast-paced environment.

Qualifications

• Excellent verbal communication and customer service skills.
• Ability to work a flexible schedule including evenings, weekends, and holidays.
• Ability to lift up to 50 lbs and stand for extended periods.
• Experience with cash handling preferred.
• Ability to work in a fast-paced environment and interact with guests and staff.

Responsibilities

• Promotes Outstanding Customer Service Relations.
• Displays courteous and helpful attitude with the public and builds relationships.
• Promotes company marketing events and answers guest questions.
• Circulates the area, observes players and machine operations.
• Performs minor machine repairs and e-ticket paper fills.
• Logs VLT machines not working and ensures cash exchanges are handled.
• Ensures federal cash reporting requirements are met and documents jackpots.
• Counts and verifies exchanges with cage department and customers.
• Reports safety hazards or disruptive guests to a supervisor.
• Maintains communication with team to ensure controlled VLT floor operation.
• Adheres to Delaware Park policies and procedures.

Skills

Customer service

Verbal communication

Money handling

Guest relations

Job description

JOB RESPONSIBILITIES:

• Promotes Outstanding Customer Service Relations
• Displays a courteous and helpful attitude at all times when dealing with the public and Builds Rewarding Relationships.
• Knowledgeable and actively promotes company marketing and promotional events and are proficient in answering guest questions.
• Circulates throughout the area assigned, actively observing players and functioning of machines.
• Responsible for minor machine repairs and e-ticket paper fills.
• Records and logs any VLT machines that are not working.
• Responsible for carrying a change wallet to make currency exchanges at customer’s request.
• Responsible to ensure Federal cash reporting requirements are met.
• Responsible for accurate payment and documentation of jackpot payouts.
• Counts and verifies all exchanges with the cage department and customers
• Reports all potential adverse situations such as safety hazards, intoxicated or disruptive guests, slot cheats ordisputes beyond the scope of their position to a supervisor immediately.
• Promotes and maintains necessary communications between self, co-workers and managers to ensure controlled operation of VLT floor.
• Responsible for knowledge of and adherence to Delaware Park and Departmental Policies and Procedures.
• Promotes honesty and trust among the team.
• Performs all other duties as assigned.

JOB REQUIREMENTS:

• Must be able to work a flexible schedule according to business needs, including evenings, weekends and holidays.
• Prior money handling experience preferred.
• Must be able to lift, push, pull up to 50 lbs. in weight throughout shift without difficulty
• Ability to bend, reach, pull, push, kneel, squat and grasp as needed
• Must be able to walk and stand for extended periods of time up to 7 hours without difficulty.
• Excellent verbal communication and customer service skills required.
• Ability to work in a fast-paced environment and effectively communicate with guests, co-workers and management is mandatory