Cage Shift Supervisor

Delaware Park Casino & Racing; Wilmington (DE); Sur place; USD 25 000 - 39 000; Plein temps

Résumé du poste

Delaware Park Casino & Racing in Wilmington, DE seeks a experienced Cage Operations Supervisor to lead cashiering staff and maintain secure, accurate handling of cash and records. The role requires oversight of main and reserve banks, staff scheduling and training, and ensuring adherence to internal controls and gaming regulations.

You will recruit, coach and discipline staff as needed, assign locations, and uphold professional guest relations while resolving inquiries and complaints.

Qualifications

• Two to three years of cashier experience.
• One year of supervisory experience.
• Ability to successfully complete the background check and Delaware Lottery licensing.
• Understand all internal controls for the department; knowledge of gaming regulations and compliance.
• Knowledge of Currency Transaction Reporting (CTR) requirements.
• Proficiency with Microsoft Windows systems.
• Strong leadership, interpersonal, customer relations and communication skills.
• Ability to lift, push, or pull up to 50 lbs.

Responsabilités

• Create and maintain a fun, entertaining and exciting environment with flawless service delivery.
• Safeguard currency, coins, tickets, tokens, forms and records related to VLT Cashiering Operations.
• Custody of cage inventory including main bank, reserve bank, employee window and front window inventories.
• Direct supervision, scheduling and training of all cashiering functions.
• Assist with recruiting, training and coaching/discipline of Cage Operations staff.
• Assign team members to locations as necessary.
• Communicate effectively with team members and guests to promote positive relations.
• Listen to, evaluate and respond to guest complaints and resolve them with good judgment.
• Maintain professionalism when working with team members and guests.
• Promote outstanding guest relations and teamwork.
• Performs all other duties as assigned.

Description du poste

* Hours are 11:30 pm to 7:30 am

JOB RESPONSIBILITIES

• Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.


• Responsible for safeguarding of currency, coins, tickets, tokens, forms and records relating to VLT Cashiering Operations.


• Responsible for custody of cage inventory to include main bank, reserve bank, employee window, front window and booth inventories.


• Responsible for direct supervision, scheduling and training of all cashiering functions.


• May assist with recruiting, training and recommendations for coaching/discipline of all Cage Operations team members.


• Assigns team members to appropriate locations, as necessary.


• Communicate (both written and verbal) with and promote positive team member and guest relations.


• Listens, evaluates, and responds to all guest complaints and inquiries and exercises good judgment in resolving same.


• Maintain professionalism at all times when working with other team members and/or guests.


• Promotes outstanding internal and external guest relations and internal teams.


• Performs all other duties as assigned.

JOB REQUIREMENTS:

• Must have two (2) to three (3) years cashier experience.


• Must have one (1) year Supervisory experience.


• Must be able to successfully complete the background check and licensing process, required by the Delaware Lottery.


• Understand all internal controls for the department; knowing all gaming regulations and steps taken to ensure compliance.


• Must have knowledge of Currency Transaction Reporting (CTR) requirements required.


• Knowledge of Microsoft Windows systems required.


• Act with discretion and maintain confidentiality in handling sensitive information.


• Must be able to work a flexible schedule according to business needs, including evenings, weekends and holidays.


• Ability to consistently comprehend, retain, and/or execute written, verbal and/or demonstrated directions, explanations and guidance.


• Must possess strong leadership, interpersonal, customer relations and communications skills.


• Must be able to lift, pull, or push up to fifty (50) lbs. without difficulty.