Mutuels Supervisor (FT)

Delaware Park Casino & Racing; Wilmington (DE); On-site; USD 22,000 - 28,000; Full time

Job summary

Delaware Park Casino & Racing in Wilmington, DE, is seeking a Mutuel Teller to support supervision in all phases of Mutuel Operations. You will assist with currency handling, ticket processing, and customer service while upholding regulatory controls.

The role requires 1–3 years of Mutuel Teller experience, strong communication, and the ability to work flexible hours, including evenings and weekends. You will help coach staff, communicate with vendors, and maintain safety and security procedures.

Qualifications

• Must complete and maintain background check and licensing as required.
• Prior customer service experience.
• Excellent verbal and written communication skills.
• Flexible schedule; evenings, weekends, and holidays.
• Ability to sit, walk, or stand for an eight-hour shift.

Responsibilities

• Assist Cage and Sports Book Manager in all phases of Mutuel Operations.
• Supervise and train new team members.
• Ensure compliance with regulatory controls and company policies.
• Assist with currency handling and ticket processing.
• Coordinate with vendors and manage self-serve wagering equipment.
• Communicate daily with the Patron Services Department.
• Promote outstanding customer relations.
• Perform other duties as assigned.

Skills

Customer service

Verbal communication

Written communication

Attention to detail

Job description

JOB RESPONSIBILITIES:

• Assists Cage and Sports Book Manager in all phases of Mutuel Operations.


• Assists supervision in all phases of Mutuel Operations.


• Listens, evaluates, and responds to inquiries and exercises good judgment in resolving problems.


• Maintains professionalism at all times when working with other team members and/or guests.


• Initiates and recommends coaching, documents communications as needed, and issues discipline as directed.


• Ensures compliance with Title 26 and Title 31 Currency Transactions reporting, Internal Controls, and required regulatory compliance, such as, but not limited to, IRS TAX tickets, CTR, MTL, and SARC.


• Enforces all Delaware Park policies and Procedures.


• Assist as assigned with emptying machines of spent tickets, repapering, and currency in accordance with company best practices.


• Enforces procedures to ensure all company assets are secure.


• Enforces procedures to ensure compliance with safety regulations.


• Communicate with vendors, including but not limited to Sports Book, Sci Games, etc.


• Sweeps of self-serve wagering machines, ticket jams, paper checks, etc.


• Assigns daily locations and stations.


• Supervises, evaluates, and trains new team members.


• Responsible for daily communications with team; newsletters, shift meetings, etc.


• Fully assist in the operation of the Patron Services Department, including but not limited to program sales, staffing, scheduling, inventory, ordering, and currency settlement.


• Performs all other duties as assigned.


• Promotes outstanding customer relations.

JOB REQUIREMENTS:

• One (1) to three (3) years of experience as a Mutuel Teller


• Must be able to successfully complete and maintain the background check and licensing process as required during employment.


• Prior customer service experience.


• Excellent verbal and written communication skills.


• Must be able to remain flexible in an environment of constant change.


• Must be able to sit, walk, and/or stand for an eight (8) hour shift without difficulty.


• Must be able to work a flexible schedule according to the needs of the business, including evenings,weekends, and holidays.