Slot Attendant (Dual Rate)

Full House Resorts, Inc.; Rising Sun (IN); On-site; USD 28,000 - 42,000; Full time

Job summary

Full House Resorts, Inc. is seeking a casino attendant to monitor slot machines, assist in payouts, and restock TITO printers. The role requires enforcing internal controls and Title 31 compliance while delivering excellent customer service on the casino floor.

Ideal candidates will have strong math and communication skills, good computer abilities, and readiness to work in a fast-paced environment. Indiana Gaming Commission Level 2 license is required.

Qualifications

• Experience in customer service is required.
• Indiana Gaming Commission Occupational License - Level 2 is required.
• Ability to move around casino floor during entire shift; ability to work any shift; ability to lift and carry up to 55 lb.

Responsibilities

• Monitor the operation of slot machines and participate in the payout of manual jackpots and restocking TITO printers.
• Apply Company internal controls, policy and procedure.
• Protect company assets.
• Comply with Title 31, including: MTLs, CTRs, SARs, W2Gs, etc.
• Assist during emergencies or as directed by Marine/Security departments.
• Sign new players up for Reward Card Accounts.
• Utilize ACSC computer functions for reward cards, point redemption, and comps.
• Make reservations for quests.
• Know amenities, events and promotions across the property.
• Interact positively with customers on the casino floor.
• Provide service reflecting the company culture of S.T.A.R. (Satisfaction, Togetherness, Appreciation, Recognition).
• Immediately inform on-site IGC Agent on duty, Security, and Supervisor on Duty of any internal control or state regulation violations.

Skills

Math skills

Communication skills

Computer skills

Fast-paced environment

Distraction tolerance

Education

High school diploma or equivalent

Job description

Description

Essential Job Functions:

• Monitor the operation of slot machines and participate in the payout of manual jackpots and restocking TITO printers.
• Ability to understand and apply Company internal controls, policy and procedure.
• Protect company assets.
• Compliance with Title 31, to include: Multiple Transaction Logs, Currency Transaction Reports, Suspicious Activity Reports W2Gs, etc.
• Ability to meet tasks and responsibilities as assigned by the Marine and/or Security departments during times of emergency or otherwise.
• Sign new players up for Reward Card Accounts.
• Utilize ACSC computer functions i.e., making Reward cards, point redemption and issuing comps.
• Make reservations for quests.
• Knowledge of all amenities, events and promotions throughout the property.
• Circulate through the casino floor and has a positive interaction with the customers.
• Provide service to internal and external customers which reflect the company culture of Satisfaction, Togetherness, Appreciation and Recognition. (S.T.A.R.)
• Responsible for immediately informing on-site IGC Agent on duty, Security and Supervisor on Duty of any Internal Control or State Regulation violations related to gaming activity of which you commit, witness or become aware; must report pursuant to company Self-Reporting Policy.

Job Qualifications:

• Experience Required: Customer Service Experience
• Education Required: High school diploma or equivalent.
• Skills, Knowledge and/or Abilities Required: Good math skills; ability to communicate effectively with guests and employees; and computer skills. Ability to work in a fast paced environment and follow directions amid distractions.
• Licenses, Certifications, Bonding, and/or Testing Required: Indiana Gaming Commission Occupational License - Level 2.
• Other Specialized Requirements: Ability to move around casino floor during entire shift; ability to work any shift; ability to lift and carry up to 55 lb. on a regular basis.

Qualifications

Education

Required

High School or better.

Experience

Required

Experience Required: Customer Service Experience

Licenses & Certifications

Required

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.