Slot Attendant

Q Casino & Resort; Dubuque, Northern (IA, KY); Hybrid; USD 18,000 - 23,000; Full time

Job summary

Q Casino + Resort in Dubuque, IA is seeking a Slot Attendant to ensure smooth operation of slot areas and excellent guest service. The role handles payouts, ticket fills, and minor repairs while maintaining compliance with regulations and internal controls.

The position requires a high school diploma, flexibility for swing shifts, and strong cash handling and customer service skills to manage guest issues professionally.

Qualifications

• High School diploma or equivalency certificate.
• Ability to work non-traditional schedules, particularly nights and weekends.
• Strong customer service skills and ability to handle irate customers.

Responsibilities

• Ensure compliance with all regulations, internal controls and policies.
• Maintain effective working relationships with IRGC representatives.
• Maintain effective working relationships with other departments and employees.
• Provide proactive customer service and resolve guest issues.
• Perform ticket fills & jackpot payments per Internal Controls.
• Authorize slot payouts per Internal Controls.
• Circulate the slot floor to ensure cleanliness and proper operation.
• Perform minor repairs (printer issues, bill jams) and assist guests as needed.

Skills

Customer service

Cash handling

Problem solving

Education

High School diploma or equivalency certificate

Tools

Slot machines

Job description

Job Details

Job Location: Q Casino + Resort - Dubuque, IA 52001

Position Type: Full Time

Salary Range: $15.00 - $15.00 Hourly

Job Shift: Swing

Job Category: Hospitality - Hotel

Q CASINO + RESORT

SLOT ATTENDANT

Basic Function

Ensures customer service aspects of slot operations run smoothly.

Organizational Relationships

Reports to: Operations Shift Manager/Director of Gaming Operations

Supervises: N/A

Specific Duties and Responsibilities

• Ensure compliance with all federal, state and local regulations, Internal Controls and company and departmental policies and procedures.
• Maintain effective working relationships with Iowa Racing & Gaming Commission Representatives, particularly the duty to disclose and cooperate per IRGC rule 13.2(1)h.
• Maintain effective working relationships with other departments and employees.
• Ensure proactive customer service, personally resolving customer problems as required.
• Performs ticket fills & jackpot payments per Internal Controls.
• Authorizes slot payouts per Internal Controls.
• Circulate the slot floor to make sure everything is clean and in working order.
• Perform minor repairs, such as printer issues, bill jams and any other small repair that may be required by the guest.
• Help push in chairs and empty cups when needed.

Education, Training and Experience

High School diploma or equivalency certificate.

Standards of Performance

• Be able to comprehend basic mechanical slot machine functions & perform minor mechanical repairs such as bill jams, printer jams, etc.
• Well organized, produces legible and accurate paperwork & possess good cash handling skills.
• Willing and able to work non-traditional schedules, particularly nights and weekends.
• Able to spend extended periods standing and walking.
• Able to work in potentially stressful conditions (i.e. noisy, crowded, smoky, busy).
• Strong customer service skills, personality, and orientation.
• Able to remain composed when dealing with irate customers.

Mental and Physical Requirements

• Generally light, with occasionally medium work. Lifting up to 50 lbs.
• Standing for long periods of time
• Bending, stooping and crawling.

Working Environment and Conditions

Generally, works indoors, repeatedly exposed to high noise levels & cigarette smoke (in casino), as well as high voltages on some equipment.

Equipment and Tools

• Various slot machines & their sub-assemblies
• Small hand tools