Cocktail Server

Q Casino + Resort; Dubuque (IA); On-site; USD 10,000 - 15,000; Full time

Job summary

Q Casino + Resort in Dubuque, IA is seeking a Cocktail Server to join the restaurant team. This full-time position offers an hourly wage of $9.00 and a swing shift.

You will greet guests, take drink orders, enter orders into the POS, balance money, and ensure guest satisfaction while observing alcohol service rules.

Qualifications

• No formal education required.
• 6 months waitstaff experience preferred.
• Ability to balance cash caddy and handle money.

Responsibilities

• Greet guests.
• Take drink orders.
• Provide prompt and proper service.
• Enter drink orders into POS system.
• Service customers with refills.
• Balance money and collect from customers.
• Clean coffee station at bar.
• Observe alcohol consumption of customers.
• Comply with IRGC and Q Casino rules.
• Clean all work areas.
• Run Micros reports at end of each shift and balance money.
• Other duties as assigned.

Skills

Guest service

Customer service

Education

No formal education required

Tools

POS system

Micros

Job description

Job Details

Job Location: Q Casino + Resort - Dubuque, IA 52001

Position Type: Full Time

Salary Range: $9.00 - $9.00 Hourly

Job Shift: Swing

Job Category: Restaurant - Food Service

Q CASINO + RESORT

Cocktail Server

BASIC FUNCTION

Serve or drinks to guests, ensuring guest satisfaction.

ORGANIZATIONAL RELATIONSHIPS

Reports to: Food & Beverage Supervisor

Supervises: N/A

HOURS OF WORK

Monday - Off

Tuesday - Off

Wednesday - 4:00 PM-9:00 PM

Thursday - 5:00 PM - 2:00 AM

Friday - Off (scheduled based on business hours)

Saturday - 2:00 PM -10:00 PM

Sunday 11:00 PM - 6:00 AM

SPECIFIC DUTIES AND RESPONSIBILITIES

• Greet guests.
• Take drink orders.
• Provide prompt and proper service.
• Enter drink orders into POS system.
• Service customers with refills.
• Responsible for personal money caddy on each shift, must balance out.
• Collect money from customers.
• Clean coffee station at bar.
• Observe alcohol consumption of customers.
• Comply with IRGC and Q Casino rules.
• Clean all work areas.
• Run Micros reports at end of each shift and balance money.
• Other duties as assigned.

EDUCATION, TRAINING AND EXPERIENCE

• No formal education required.
• 6 months prior waitstaff experience preferred.

STANDARDS OF PERFORMANCE

• Constantly rotate through section, assisting guests.
• Basic knowledge of POS system.
• Keep guests satisfied by providing service.
• Basic reading and writing skills.
• Knowledge of alcoholic items.
• Knowledge of drink price list.

MENTAL AND PHYSICAL REQUIREMENTS

• Lifting up to 10 lbs.
• Walking for long periods of time
• Standing for long periods of time
• Talking, hearing

WORKING ENVIRONMENT AND CONDITIONS

• Inside work
• Occasional outside work
• Exposure to cigarette smoke
• Exposure to cleaning solutions
• Exposure to loud noises.