Cocktail Server

Q Casino & Resort; Dubuque, Northern (IA, KY); Hybrid; USD 11,000 - 14,000; Full time

Job summary

Q Casino & Resort in Dubuque, IA is seeking a Cocktail Server for swing shifts. The role involves greeting guests, taking drink orders, and balancing cash at the Micros POS system. Compensation starts at $9.00 per hour.

Typical shifts include Wed 4:00 PM–9:00 PM, Thu 5:00 PM–2:00 AM, Sat 2:00 PM–10:00 PM, and Sun 11:00 PM–6:00 AM. Applicants should maintain guest satisfaction, observe alcohol consumption, and comply with casino rules.

Qualifications

• No formal education required.
• 6 months waitstaff experience preferred.
• Basic knowledge of POS system.
• Knowledge of alcoholic items.

Responsibilities

• Greet guests.
• Take drink orders.
• Provide prompt and proper service.
• Enter drink orders into POS system.
• Service customers with refills.
• Responsible for personal money caddy on each shift, must balance out.
• Collect money from customers.
• Clean coffee station at bar.
• Observe alcohol consumption of customers.
• Comply with IRGC and Q Casino rules.
• Clean all work areas.
• Run Micros reports at end of each shift and balance money.
• Other duties as assigned.

Skills

Guest greeting

Drink orders

POS knowledge

Money handling

Customer service

Education

No formal education required

6 months waitstaff experience

Tools

POS system

Job description

Job Details

Job Location: Q Casino + Resort - Dubuque, IA 52001

Position Type: Full Time

Salary Range: $9.00 - $9.00 Hourly

Job Shift: Swing

Job Category: Restaurant - Food Service

Q CASINO + RESORT

Cocktail Server

BASIC FUNCTION

Serve or drinks to guests, ensuring guest satisfaction.

ORGANIZATIONAL RELATIONSHIPS

Reports to: Food & Beverage Supervisor

Supervises: N/A

HOURS OF WORK

Monday - Off

Tuesday - Off

Wednesday - 4:00 PM-9:00 PM

Thursday - 5:00 PM - 2:00 AM

Friday - Off (scheduled based on business hours)

Saturday - 2:00 PM -10:00 PM

Sunday 11:00 PM - 6:00 AM

SPECIFIC DUTIES AND RESPONSIBILITIES

• Greet guests.
• Take drink orders.
• Provide prompt and proper service.
• Enter drink orders into POS system.
• Service customers with refills.
• Responsible for personal money caddy on each shift, must balance out.
• Collect money from customers.
• Clean coffee station at bar.
• Observe alcohol consumption of customers.
• Comply with IRGC and Q Casino rules.
• Clean all work areas.
• Run Micros reports at end of each shift and balance money.
• Other duties as assigned.

EDUCATION, TRAINING AND EXPERIENCE

• No formal education required.
• 6 months prior waitstaff experience preferred.

STANDARDS OF PERFORMANCE

• Constantly rotate through section, assisting guests.
• Basic knowledge of POS system.
• Keep guests satisfied by providing service.
• Basic reading and writing skills.
• Knowledge of alcoholic items.
• Knowledge of drink price list.

MENTAL AND PHYSICAL REQUIREMENTS

• Lifting up to 10 lbs.
• Walking for long periods of time
• Standing for long periods of time
• Talking, hearing

WORKING ENVIRONMENT AND CONDITIONS

• Inside work
• Occasional outside work
• Exposure to cigarette smoke
• Exposure to cleaning solutions
• Exposure to loud noises.