Slot Assistant Shift Manager

Delta Downs Racetrack Casino & Hotel; Vinton (LA); On-site; USD 42,000 - 62,000; Full time

Job summary

Boyd Gaming Corporation in Louisiana is seeking a Slot Department Supervisor to oversee slot personnel during assigned shifts, ensure the security of slot funds, and enforce company policies and gaming regulations on the casino floor.

You will respond to customer disputes, prepare schedules, maintain key controls, and build a friendly rapport with guests and team members while communicating effectively via two‑way radio. Must be at least 21 and able to obtain required licenses.

Qualifications

• Minimum of two years of experience in gaming, with a concentration in slots
• Must be at least 21 years of age
• Excellent communication and customer service skills
• Ability to work on the casino floor and in an office setting with exposure to noise, smoke, and lighting

Responsibilities

• Supervise, instruct, and evaluate slot service personnel during the assigned shift
• Respond to and resolve customer disputes / complaints
• Accurately complete written department forms and records detailing payments, jackpots, cash transactions, and malfunctions
• Prepare and implement work schedules in response to business demands
• Maintain secure key controls at all times
• Develop, apply, and maintain a friendly rapport with customers and employees
• Effectively communicate by two-way radio
• Other duties as assigned

Skills

Customer service

Communication

Leadership

Job description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

Supervise Slot department personnel during assigned shift. Ensure the security and accountability of slot funds. Review and evaluate personnel and ensure all policies and procedures are followed in accordance with Company policies and procedures and applicable gaming regulations.

• Supervise, instruct, and evaluate slot service personnel in the proper performance of job duties.
• Respond to and resolve customer disputes / complaints.
• Accurately complete written department forms and records detailing payment of jackpots, cash coin transactions, machine malfunctions, etc. in a timely manner.
• Prepare and implement work schedule in response to business demands.
• Maintain secure key controls at all times.
• Develop, apply, and maintain a friendly, courteous rapport with customers and employees.
• Effectively communicate by two-way radio.
• Other duties as assigned

Qualifications

• Must be at least 21 years of age.
• Minimum of two (2) years of experience in gaming, with a concentration in slots, preferred.
• Must have excellent communication and customer service skills. Performance of this job will take place in both an office setting as well as the casino floor. Jobholder will be exposed to certain casino-related environmental factors including but not limited to noise, second-hand smoke, and varied degrees of lighting.
• Must be able to obtain/maintain any necessary licenses and/or certifications.

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.