Slot Assistant Shift Manager

Boyd Gaming; Vinton (LA); On-site; USD 36,000 - 52,000; Full time

Job summary

Boyd Gaming Corporation seeks a Slot Department Supervisor to oversee slot personnel, ensure funds security, and enforce policies and gaming regulations across the shift. The role requires outstanding communication and service skills in a casino setting.

Responsibilities include scheduling, key control, and addressing customer disputes, with duties on both office and casino floor. Candidates must meet licensing requirements and be 21+.

Qualifications

• Must be at least 21 years old.
• Minimum of two years casino gaming experience, slots preferred.
• Excellent communication and customer service skills.
• Work may occur in office and casino floor with environmental factors including noise, smoke, and lighting.

Responsibilities

• Supervise, instruct, and evaluate slot service personnel.
• Respond to and resolve customer disputes / complaints.
• Complete written forms detailing jackpots, cash transactions, and machine issues in a timely manner.
• Prepare and implement work schedules.
• Maintain secure key controls at all times.
• Develop and maintain a courteous rapport with customers and employees.
• Communicate effectively via two-way radio.
• Other duties as assigned.

Skills

Communication

Customer service

Job description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

Supervise Slot department personnel during assigned shift. Ensure the security andaccountability of slot funds. Review and evaluate personnel and ensure all policies andprocedures are followed in accordance with Company policies and procedures andapplicable gaming regulations.

• Supervise, instruct, and evaluate slot service personnel in the proper performanceof job duties.
• Respond to and resolve customer disputes / complaints.
• Accurately complete written department forms and records detailing payment ofjackpots, cash coin transactions, machine malfunctions, etc. in a timely manner.
• Prepare and implement work schedule in response to business demands.
• Maintain secure key controls at all times.
• Develop, apply, and maintain a friendly, courteous rapport with customers andemployees.
• Effectively communicate by two-way radio.
• Other duties as assigned

Qualifications

• Must be at least 21 years of age.
• Minimum of two (2) years of experience in gaming, with a concentration in slots,preferred.
• Must have excellent communication and customer service skills. Performanceofthis job will take place in both an office setting as well as the casino floor. Jobholderwill be exposed to certain casino-related environmental factors including but notlimited to noise, second-hand smoke, and varied degrees of lighting.
• Must be able to obtain/maintain any necessary licenses and/or certifications.

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.