Slot Shift Manager - Full Time

Sam's Town Hotel & Gambling Hall, Las Vegas; Las Vegas (NV); On-site; USD 42,000 - 56,000; Full time

Job summary

Boyd Gaming Corporation in Las Vegas is seeking a Slot Department Supervisor to oversee slot service personnel, ensure the security and accountability of slot funds, and enforce policies and procedures in line with gaming regulations.

You will supervise staff, resolve customer disputes, perform minor device repairs, complete required forms, and maintain accurate records while coordinating schedules and key controls on the casino floor.

Qualifications

• Must be at least 21 years of age.
• 3+ years of gaming experience with a concentration in slots.
• 2+ years of related management experience preferred.
• Excellent communication and customer service skills.
• Must be able to obtain/maintain licenses and certifications.

Responsibilities

• Supervise, instruct, and evaluate slot service personnel during assigned shift.
• Respond to and resolve customer disputes/complaints.
• Perform minor repairs to gaming devices (clearing jams, resetting machines, verifying jackpots).
• Accurately complete written department forms and records.
• Investigate and resolve discrepancies.
• Prepare and implement work schedules in response to business demands.
• Maintain secure key controls at all times.
• Develop, apply, and maintain a friendly, courteous rapport with customers and employees.
• Effectively communicate by two-way radio.
• Other duties as assigned.

Skills

Communication skills

Customer service

Job description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

Supervise Slot department personnel during assigned shift. Ensure the security and accountability of slot funds. Review and evaluate personnel and ensure all policies and procedures are followed in accordance with Company policies and procedures and applicable gaming regulations.

• Supervise, instruct, and evaluate slot service personnel in the proper performance of job duties.
• Respond to and resolve customer disputes / complaints.
• Perform minor repairs to gaming devices, including but not limited to clearing jams, resetting machines, and verifying jackpots.
• Accurately complete written department forms and records detailing payment of jackpots, cash coin transactions, machine malfunctions, etc. in a timely manner.
• Investigate and resolve discrepancies.
• Prepare and implement work schedule in response to business demands.
• Maintain secure key controls at all times.
• Develop, apply, and maintain a friendly, courteous rapport with customers and employees.
• Effectively communicate by two-way radio.
• Other duties as assigned

Qualifications

• Must be at least 21 years of age.
• Minimum of three (3) years of experience in gaming, with a concentration in slots, preferred.
• Minimum of two (2) years of related management experience preferred.
• Must have excellent communication and customer service skills. Performance of this job will take place in both an office setting as well as the casino floor. Job holder will be exposed to certain casino-related environmental factors including but not limited to noise, second-hand smoke, and varied degrees of lighting.
• Must be able to obtain/maintain any necessary licenses and/or certifications.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.