Slot Shift Manager

The Orleans Hotel & Casino; Las Vegas (NV); On-site; USD 52,000 - 76,000; Full time

Job summary

Boyd Gaming Corporation is seeking a Slot Supervisor in Las Vegas to oversee slot service personnel, resolve customer disputes, and perform minor repairs on gaming devices on the casino floor. The role emphasizes strong communication and leadership within a fast-paced environment.

Applicants should have at least three years of gaming experience focusing on slots and two years of related management experience preferred, with the ability to obtain necessary licenses and certifications.

Qualifications

• Must have excellent communication and customer service skills.
• Minimum of three (3) years of gaming experience with a slots concentration.
• Minimum of two (2) years of related management experience preferred.

Responsibilities

• Supervise, instruct, and evaluate slot service personnel in the proper performance of job duties.
• Respond to and resolve customer disputes / complaints.
• Perform minor repairs to gaming devices, including clearing jams, resetting machines, and verifying jackpots.
• Accurately complete written department forms and records detailing payment of jackpots, cash coin transactions, machine malfunctions, etc.
• Investigate and resolve discrepancies.
• Prepare and implement work schedule in response to business demands.
• Maintain secure key controls at all times.
• Develop, apply, and maintain a friendly, courteous rapport with customers and employees.
• Effectively communicate by two-way radio.
• Other duties as assigned

Skills

Communication

Customer service

Leadership

Job description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

• Supervise, instruct, and evaluate slot service personnel in the proper performance of job duties.
• Respond to and resolve customer disputes / complaints.
• Perform minor repairs to gaming devices, including but not limited to clearing jams, resetting machines, and verifying jackpots.
• Accurately complete written department forms and records detailing payment of jackpots, cash coin transactions, machine malfunctions, etc. in a timely manner.
• Investigate and resolve discrepancies.
• Prepare and implement work schedule in response to business demands.
• Maintain secure key controls at all times.
• Develop, apply, and maintain a friendly, courteous rapport with customers and employees.
• Effectively communicate by two-way radio.
• Other duties as assigned

Qualifications

• Must be at least 21 years of age.
• Minimum of three (3) years of experience in gaming, with a concentration in slots, preferred.
• Minimum of two (2) years of related management experience preferred.
• Must have excellent communication and customer service skills. Performance of this job will take place in both an office setting as well as the casino floor. Job holder will be exposed to certain casino-related environmental factors including but not limited to noise, second-hand smoke, and varied degrees of lighting.
• Must be able to obtain/maintain any necessary licenses and/or certifications.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.