SLO Performance Analyst — Federal IT Operations

asmexternalcareersite; Fairfax (VA); On-site; USD 95,000 - 130,000; Full time

Job summary

ASM Research in Fairfax, Virginia is seeking an Operations Analyst - Journeyman to design and maintain SLO monitoring for mission-critical services in a regulated federal IT setting. You will collaborate with incident, problem, and performance teams to investigate breaches and drive remediation.

The role requires a DoD 8140 baseline and active Secret clearance, strong analytical and communication skills, and a commitment to ITIL-aligned service management.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field.
• 4–7 years in SLO monitoring and IT service management.
• Experience with incident/problem/performance management in ITIL environments.
• Active DoD 8140 baseline and Secret clearance required.
• U.S. citizenship due to federal requirements.

Responsibilities

• Define, implement, and maintain SLO monitoring solutions for enterprise systems with thresholds, alerts, and dashboards.
• Analyze KPI and SLO trends to identify root causes and implement technical/process improvements.
• Collaborate with incident/problem/performance teams to investigate breaches and coordinate remediation.
• Develop and maintain SLO documentation, service catalogs, and OLAs with clear dependencies and escalations.
• Integrate SLO management into ITIL-aligned service lifecycle activities and ticketing/monitoring platforms.
• Create concise compliance dashboards and stakeholder-facing visualizations of SLO status and risks.
• Coordinate with owners to validate coverage, troubleshoot issues, and support continuous service improvement.
• Maintain awareness of DoD 8140 requirements and security protocols for monitoring/reporting.

Skills

Analytical skills

Communication skills

ITIL framework

Secret clearance

Education

Bachelor's degree in IT/CS

Job description

ASM Research in Fairfax, Virginia is seeking an Operations Analyst - Journeyman to design and maintain SLO monitoring for mission-critical services in a regulated federal IT setting. You will collaborate with incident, problem, and performance teams to investigate breaches and drive remediation.

The role requires a DoD 8140 baseline and active Secret clearance, strong analytical and communication skills, and a commitment to ITIL-aligned service management.