SLA Performance & Operations Analyst - Security Cleared

Avalore, LLC; Arlington (VA); On-site; USD 85,000 - 184,000; Full time

Benefits offered by this job

Health care contributions

401k retirement plan

Life insurance

Job summary

Avalore, LLC is seeking an Operations Analyst to monitor SLA performance, analyze breaches, and report on metrics. The role involves maintaining SLA monitoring systems, reviewing performance, and supporting service providers to address issues.

The position requires a bachelor's degree with 0–3 years for Junior, 4–7 years for Journeyman, or 8+ years for Senior roles. English proficiency and MS Office skills are essential.

Qualifications

• Proven ability to communicate clearly and work with stakeholders.
• Proficiency in Microsoft Office applications.
• Self-starter mindset with ability to operate independently.

Responsibilities

• Monitor SLA performance and identify breaches and improvement opportunities.
• Prepare and deliver SLA compliance reports to stakeholders.
• Assist in developing SLA documentation and service catalogs.

Skills

Communication

MS Office

Self-starter

Education

Bachelor's Degree

Security Certifications (Junior/Journeyman)

Security Certifications (Senior)

Job description

Avalore, LLC is seeking an Operations Analyst to monitor SLA performance, analyze breaches, and report on metrics. The role involves maintaining SLA monitoring systems, reviewing performance, and supporting service providers to address issues.

The position requires a bachelor's degree with 0–3 years for Junior, 4–7 years for Journeyman, or 8+ years for Senior roles. English proficiency and MS Office skills are essential.